Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Robin Kwasneski

Robin Kwasneski

Sarasota,FL

Summary

Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and analyzing tasks and process to implement greater efficiencies.. Adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering experience in a wide range variety of environments.

Overview

34
34
years of professional experience

Work History

Systems Engineer I

JACKSON HEWITT TAX SERVICE
09.2018 - Current
  • Design and implement corporate solutions both on-premise and in Jackson Hewitt's public cloud infrastructure
  • Collaborate with our development team, to design and implement cloud infrastructure to support our custom applications
  • Collaborate with cross-functional teams to troubleshoot and resolve issues impacting our custom applications
  • Specifies, supports, and maintains technical infrastructure, hardware, and system software components
  • Actively participate on an Agile infrastructure team including daily stand up meetings, retrospectives, and sprint planning.
  • Provide mentoring and coaching to others to ensure a tightly integrated and functional team.

Server Analyst

Insight Global
03.2018 - 07.2018
  • Analyzed, and maintained computer applications, procedures and other systems that satisfy the needs of the user departments
  • Analyzed and develops necessary design work, including testing and documentation
  • Reviewed, evaluated and implemented requests from user departments
  • Oversaw computer applications and operating system to ensure proper use
  • Analyzed problems, determine cause and initiated corrective action
  • Coordinated and installs new software applications/patches with user departments
  • Ensure compliance with regulations relating to Information Security
  • Dedicated to an Active Directory standardization project, implementing improved standards, documented an improved process, and Implemented stronger security measures.

Senior System Administrator

Ceridian HCM
12.2016 - 03.2018
  • Managed infrastructure in a Global Cloud Environment supporting critical applications that require near 99% of uptime
  • Maintained a comprehensive monitoring plan that collaborates with our partners to ensure high quality of end user experience
  • Responded to alerts and review reports generated by our monitoring platforms, and remediate to ensure minimal downtime
  • Supported Incident and Problem Management as needed to provide resolution and root cause analysis
  • Provided feedback and reports to Configuration Management and Support teams and work with them to improve current software build, deployment processes, and tools
  • Planned and executed periodic environment checks and system upgrades utilizing Change management with the Support and Development teams, and developed and documented an Emergency Patch Process
  • Participate in an On-Call rotation, working off hours as required for maintenance windows and support major Incidents and Problems.

System Engineer

MSX International
01.1997 - 08.2016
  • Design, build, administer, and optimize enterprise servers and related components to achieve high performance of complex technical software and hardware solutions that support global business
  • Ensure the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment
  • Implement and deploy Physical servers, and VMWare virtual server infrastructure, and virtual machines
  • Make recommendations on improvements to deployment processes and internal IT environment Provide leadership within the Technology Services department, helping to shape and implement appropriate technologies and processes
  • Possess a working knowledge of Windows Server and Linux Operating Systems Hardware knowledge and troubleshooting experience Understanding of DNS, Active Directory, DHCP, SAN, and NAS
  • Directed troubleshooting efforts for high severity and security issues by engaging with other support teams
  • Rectified many issues by instituting best practices in system log analysis, backups, network operating, data center security, user account/permissions management and systems/software auditing
  • Lead a project remotely to decommission a data center in Singapore China, consisting of 600 physical servers under an extremely strict deadline
  • Worked with local and remote teams to migrate users and applications to the new servers
  • Responsible for seeing that all data was destroyed, and contracted a team to remove the equipment from the building
  • Lead local and remote teams to migrate users and applications to the new servers
  • Responsible for seeing that all data was destroyed, and contracted a team to remove the equipment from the building.

System Administrator

EDS
11.1990 - 01.1997
  • Provide Tier I Mainframe Support for technology infrastructure for an automotive Parts Distribution Center
  • Mainframe batch scheduling, restart and recovery experience
  • Troubleshoot and client support for technology and infrastructure issues
  • Supported all PCs and Printers throughout the plant resolving both administrative and hardware issues.

Data Processing Chief

United States Marine Corps
12.1990 - 01.1994
  • Supervised a 10 person 24/7 operation supporting mission critical aviation supply department
  • Maintaining all aspects in an environment of approximately 30 Honeywell DPS Mainframe systems, and a 100+ client user base.
  • Received the Marine of the Month Award for exemplary performance.

Education

Technology / Business -

Central Michigan University
Warren, MI

General Studies -

Henry Ford Community College
Dearborn, MI

Skills

  • Active Directory
  • DNS / Ultra DNS
  • Project Management
  • IT infrastructure
  • VMWare
  • Microsoft Windows Server
  • System Administration
  • Linux
  • SQL
  • AWS Cloud
  • PowerShell
  • VPN
  • IIS
  • Log Analysis
  • Project Management
  • Process Improvement
  • Infrastructure Administration

Additional Information

20+ years of experience in Windows Server System Administration in a large enterprise level environment - Hosted Infrastructure support (2,500+ servers) and 4,000+ users, Deployed, administered and supported Windows, VMWare, and Linux servers in a fast-paced, demanding business environment, Installed, configured, tested, and monitored operating systems, application software, and system management tools, Tested application performance for potential bottlenecks, identify solutions, and work with developers to implement those fixes, Provided project leadership and train new employees within the Technology Services department, Developed improvements to shape and implement appropriate technologies and processes, Possess exceptional analytic and problem-solving skills, Incident Tracking, and Change Management

Timeline

Systems Engineer I

JACKSON HEWITT TAX SERVICE
09.2018 - Current

Server Analyst

Insight Global
03.2018 - 07.2018

Senior System Administrator

Ceridian HCM
12.2016 - 03.2018

System Engineer

MSX International
01.1997 - 08.2016

Data Processing Chief

United States Marine Corps
12.1990 - 01.1994

System Administrator

EDS
11.1990 - 01.1997

Technology / Business -

Central Michigan University

General Studies -

Henry Ford Community College

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Robin Kwasneski