Robin Lachapelle
management
Bonita Springs,FL
Summary
Personable professional experienced customer service and prior
sale experience willing to team/ Possible Future Management
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENATIVE
Walgreens
Estero, FL
03.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- POS/ all cash credit card store credit transactions and returns/ rewards plus
- CUSTOMER CARE
CUSTOMER SERVICE CASHIER
7 Eleven
Bonita Springs, FL
04.2021 - 07.2021
- Resolved customer complaints and maintained clean and tidy checkout area and throughout store.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled POS daily credit and cash transactions for customers with accuracy and speed.
SALES ASSOCIATE
Pottery Barn
Naples, FL
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding store merchandise
- Customer sales sold merchandise in-store and through in-store/ on line computer furniture bath needs some patio other household extras
- Received early morning receivables/ pricing
- POS/ all cash credit gift card transactions rewards/ returns
SALES ASSOCIATE
HomeGoods
Bonita Springs, FL
12.2017 - 07.2019
- Merchandised/ Organized racks and shelves to maintain store visual appeal, engage customers and promote sales of specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Provided excellent customer service POS/ all cash credit gift card transactions/ returns
Education
Liberal Arts
RUTGERS UNIVERSITY
Camden NJManagement
College of Newport Salve Regina College
Newport RISkills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
CUSTOMER SERVICE REPRESENATIVE
Walgreens
03.2022 - 09.2022
CUSTOMER SERVICE CASHIER
7 Eleven
04.2021 - 07.2021
SALES ASSOCIATE
Pottery Barn
10.2019 - 03.2020
SALES ASSOCIATE
HomeGoods
12.2017 - 07.2019
Liberal Arts
RUTGERS UNIVERSITY
Management
College of Newport Salve Regina College