Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Lachapelle

management
Bonita Springs,FL

Summary

Personable professional experienced customer service and prior

sale experience willing to team/ Possible Future Management

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENATIVE

Walgreens
Estero, FL
03.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • POS/ all cash credit card store credit transactions and returns/ rewards plus
  • CUSTOMER CARE

CUSTOMER SERVICE CASHIER

7 Eleven
Bonita Springs, FL
04.2021 - 07.2021
  • Resolved customer complaints and maintained clean and tidy checkout area and throughout store.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled POS daily credit and cash transactions for customers with accuracy and speed.

SALES ASSOCIATE

Pottery Barn
Naples, FL
10.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding store merchandise
  • Customer sales sold merchandise in-store and through in-store/ on line computer furniture bath needs some patio other household extras
  • Received early morning receivables/ pricing
  • POS/ all cash credit gift card transactions rewards/ returns

SALES ASSOCIATE

HomeGoods
Bonita Springs, FL
12.2017 - 07.2019
  • Merchandised/ Organized racks and shelves to maintain store visual appeal, engage customers and promote sales of specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Provided excellent customer service POS/ all cash credit gift card transactions/ returns

Education

Liberal Arts

RUTGERS UNIVERSITY
Camden NJ

Management

College of Newport Salve Regina College
Newport RI

Skills

  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset

Timeline

CUSTOMER SERVICE REPRESENATIVE

Walgreens
03.2022 - 09.2022

CUSTOMER SERVICE CASHIER

7 Eleven
04.2021 - 07.2021

SALES ASSOCIATE

Pottery Barn
10.2019 - 03.2020

SALES ASSOCIATE

HomeGoods
12.2017 - 07.2019

Liberal Arts

RUTGERS UNIVERSITY

Management

College of Newport Salve Regina College

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