Robin Lester
Summary
With a proven track record for exceptional customer service and strong administrative prowess, I excel in fast-paced environments, showcasing my detail-oriented nature and interpersonal skills. Leveraging expertise in Microsoft Excel and Scriptmed, I consistently enhance operational efficiency, evidenced by surpassing daily order entry goals by 20%.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Uber Eats
Nashville, TN
01.2021 - Current
- Excellent customer service skills and strong administrative experience
- Completed on-time deliveries by choosing the best and most efficient routes
- Strong attention to detail on vehicle maintenance and cleaning
- Quickly and accurately respond on short notice
Scheduling Coordinator for Housecalls Department
Optum/UHC
02.2024 - 09.2024
- Responsible for scheduling Housecalls visits for members
- Excellent customer service skills and strong administrative experience
- Handles inbound and outbound calls
Server
A&E Bar and Lounge
Clarksville, TN
05.2023 - 11.2023
- Serves patrons with food and beverages in a positive and friendly matter
- Provides information to help with food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Restocking liquor bottles, beer, spirits, garnishes, ice cubes, and other products
- Cleaning bar and table surfaces throughout the shift
- Mopping floors and cleaning bathrooms at the end of shift
Security Guard
Tin Roof
Nashville, TN
10.2016 - 02.2023
- Age verification utilizing proper ID procedures
- Crowd control, monitoring the occupancy counts
- Handle intoxicated or unruly guests in a professional safe manner under ABC security guidelines
- Observe and interact with guests
Customer Service Rep Sr.Associate/Pharmacy Technician
The Cigna Group
Nashville, TN
03.2019 - 08.2021
- Process requests for mail order medications from specialty drug companies
- Handles incoming calls
- Mail out applications for Medicare Part D patients to receive free medications
Pharmacy Technician/PCC
Briova Specialty Pharmacy
Franklin, TN
07.2016 - 03.2019
- Take inbound calls from Doctor's Offices and from patients
- Make outbound calls to patients and Doctor's offices to set up delivery for mail order prescriptions
- Perform updated pharmacy test claims and establishes financial assistance for patients in need
- Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescriptions
- Consults with customers, patients and/or physicians regarding use of medications and potential drug interactions
- Utilizes Scriptmed computer system
- Meets goal of making 80 outbound calls per day to patients
Pharmacy Technician Part D Appeals Specialist
Mindlance/Cigna Healthspring
Nashville, TN
06.2015 - 07.2016
- Take inbound calls from Doctor's Offices and from patients
- Make Outbound calls to patients and Doctor's offices to set up delivery for mail Order prescriptions
- Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
- Promote company by providing superior customer service
- Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer s individual needs
- Taking inbound calls, making outbound calls and processing appeals
- Maintains all company and regulatory compliance guidelines
Order Entry Pharmacy Technician
Medix/Nuscript Rx
Nashville, TN
02.2015 - 04.2015
- Enters new and refill orders in a timely and accurate matter
- Calculates and/or verifies the correct dosage based on the prescription
- Assist with pharmacy workflow as needed
Prior Authorization Specialist
Mindlance/Cigna Healthspring
Nashville, TN
02.2014 - 06.2014
- Inputting and processing phone and faxed pharmacy coverage determination requests
- Runs pharmacy test claims
- Makes inbound calls to alert patient of rejected test claim and gives necessary steps to overturn the decision
Order Entry Pharmacy Technician
Randstad/Maxor Correctional Pharmacy
Franklin, TN
01.2013 - 02.2014
- Enters new and refill orders in a timely and accurate matter
- Makes goal of entering 150 orders per day
- Calculates and/or verifies the correct dosage based on the prescription
- Assists with pharmacy workflow as needed
- Labels patients' orders to be mailed to facilities
Certified Pharmacy Technician
Vanderbilt Central Pharmacy
Nashville, TN
04.2011 - 08.2012
- Assisting the pharmacist(s) in preparing medications for inpatients
- Assisting the pharmacist(s) in distributing medications
- Providing excellent customer service
- Appling departmental processes regarding inventory control
- Operating computer systems and utilizing technology
- Utilizing the HMM computer system primarily to find information on patients for preparing medications
- Make changes to patients' profile, and to aid doctors and nurses with any troubleshooting
- Utilizing the McKesson computer system to order medications for the central pharmacy
Education
Chemistry -
Middle Tennessee State University
08.2010
Instrumental Music Performance -
Austin Peay State University
01.2003
Honors Diploma -
Antioch High School
01.2001
Skills
- Oral communication
- Written communication
- Computer skills
- Microsoft Word
- Microsoft Excel
- Detail-oriented
- Teamwork
- Customer Service Expertise
- Customer Engagement via Outbound Calls
- Interpersonal skills
- Assessment skills
- Analytical Problem Solving
- Organizational skills
- Independent work
- Proficient in Sanovia
- OnBase Proficiency
- Convey
- QNxt Proficiency
- Proficient in Case Management Software
- Proficient in Filebound Software
- Proficient in Scriptmed
- ABC Server Permit
Awards
- Professional Bartending School Graduate 2025
- TAM License
Timeline
Scheduling Coordinator for Housecalls Department
Optum/UHC
02.2024 - 09.2024
Server
A&E Bar and Lounge
05.2023 - 11.2023
Delivery Driver
Uber Eats
01.2021 - Current
Customer Service Rep Sr.Associate/Pharmacy Technician
The Cigna Group
03.2019 - 08.2021
Security Guard
Tin Roof
10.2016 - 02.2023
Pharmacy Technician/PCC
Briova Specialty Pharmacy
07.2016 - 03.2019
Pharmacy Technician Part D Appeals Specialist
Mindlance/Cigna Healthspring
06.2015 - 07.2016
Order Entry Pharmacy Technician
Medix/Nuscript Rx
02.2015 - 04.2015
Prior Authorization Specialist
Mindlance/Cigna Healthspring
02.2014 - 06.2014
Order Entry Pharmacy Technician
Randstad/Maxor Correctional Pharmacy
01.2013 - 02.2014
Certified Pharmacy Technician
Vanderbilt Central Pharmacy
04.2011 - 08.2012
Chemistry -
Middle Tennessee State University
Instrumental Music Performance -
Austin Peay State University
Honors Diploma -
Antioch High School
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