Tyrone Bailey Jr
Baton Rouge,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Baton Rouge, LA
02.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Agent
American Airlines
Baton Rouge, LA
10.2022 - 12.2023
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
- Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
Service Agent
Enterprise Rent-A-Car
Kenner, LA
11.2020 - 06.2022
- Greeted customers and provided assistance with their inquiries.
- Assessed customer needs to provide the best solutions.
- Responded to customer complaints in a timely manner.
- Provided accurate information regarding product specifications and pricing.
- Processed payments, returns and exchanges according to company policies.
- Monitored stock levels of merchandise and placed orders when necessary.
Education
High School Diploma -
Edna Karr High School
New Orleans, LA10-2021
Skills
- Complaint Handling
- Stress Tolerance
- Vehicle detailing
- Technical Support
- Load Planning
- Safety Procedures Compliance
- Heavy Lifting
- Weather Monitoring
- Problem-Solving
- Oral communication
- Communication Strategy Development
- Persuasive communication expertise
- Communication Skills
Timeline
Delivery Driver
Amazon
02.2024 - Current
Agent
American Airlines
10.2022 - 12.2023
Service Agent
Enterprise Rent-A-Car
11.2020 - 06.2022
High School Diploma -
Edna Karr High School