Kaley Donaldson
Mableton,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Amazon Flex
Mableton, GA
05.2023 - Current
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
- Managed time effectively while multitasking in high-pressure situations.
Child Care Provider
Self Employed Services
Mableton, GA
01.2010 - Current
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Guided children through engaging and productive activities to foster fun learning environment.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided a safe, nurturing and stimulating environment for children to learn.
- Taught children how to complete basic crafts such as paintings and drawings.
Team Lead
Perry Solutions, Llc.
Smyrna, GA
11.2020 - 12.2022
- Managed conflict resolution within the team to maintain a positive work environment.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Monitored team progress and enforced deadlines.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated tasks appropriately according to individual skill sets.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Arranged for repairs to restore service and schedules.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Identified locations and needs of callers to accurately send assistance.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Documented services performed, operations information, and dispatch details in system.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
Associate of Applied Science - Health Information Technology
West Georgia Technical College
La Grange, GA12-2017
Skills
- Database management
- Time management
- Dependable and reliable
- GPS operation
- Cargo handling
- Documentation and reporting
- Courteous and polite demeanor
- Customer service
- Problem-solving
- DOT compliance
- Adaptability and flexibility
- Multitasking and organization
- Dispatch communication
- Inventory management
- Advanced planning
- Route management
- Attention to detail
- Client relationship management
- Complaint resolution
- Microsoft Excel
- Typing proficiency
- Call center experience
- Multi-line telephone operations
- Complaint handling
- De-escalation techniques
- Microsoft office expertise
- Task prioritization
- Inbound and outbound calling
- Positive and professional
- Data entry
- Spreadsheets
- Computer proficiency
- Fleet management
- Performance management
- Verbal and written communication
- Training and leadership
- Coaching and mentoring
- Emergency readiness
- Communication
- Performance metrics tracking
- Spreadsheet tracking
- Route optimization
- Decision-making
Timeline
Delivery Driver
Amazon Flex
05.2023 - Current
Team Lead
Perry Solutions, Llc.
11.2020 - 12.2022
Child Care Provider
Self Employed Services
01.2010 - Current
Associate of Applied Science - Health Information Technology
West Georgia Technical College