Robin Lewis
Aurora,CO
Summary
Dynamic Customer Care Representative with proven success at NuSet Dental Implants, excelling in sales support and building rapport. Enhanced product knowledge and streamlined processes, leading to improved customer satisfaction. Skilled in data entry and problem-solving, consistently delivering accurate information and fostering positive relationships throughout the sales journey.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
NuSet Dental Implants and Oral Surgery
Boulder, CO
05.2024 - 05.2025
- Supported customers to maintain positive relationships throughout and following sales processes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate, valid, and complete information to customers.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Answered customer inquiries over the phone and via email.
Customer Care Representative
NuSet Dental Implants and Oral Surgery
Denver, Colorado
05.2021 - 11.2023
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback to suggest improvements for products and services.
- Answered customer inquiries over the phone and via email.
Customer Service Representative
Sprint
Lone Tree, CO
09.2019 - 06.2021
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Business - Business
Mansfield Business College
Denver, CO02-1991
Skills
- Sales support and product knowledge
- Data entry and call handling
- Quality assurance
- Feedback monitoring
- Problem solving
- Building rapport
Timeline
Customer Care Representative
NuSet Dental Implants and Oral Surgery
05.2024 - 05.2025
Customer Care Representative
NuSet Dental Implants and Oral Surgery
05.2021 - 11.2023
Customer Service Representative
Sprint
09.2019 - 06.2021
Business - Business
Mansfield Business College
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