Robin Lotero

• Managed phone and email communications as primary contact for new and returning customers.
• Assisted in creating and managing work schedules for teams to support effective staffing and workflow. Collaborated with crew leaders to verify accuracy of work logs. Helped configure and maintain company phones, tablets, and computers to improve communication and operational efficiency.
• Generated and sent invoices to facilitate prompt payments and improve cash flow. Created and updated quotes to support successful sales closures. Assisted the bookkeeper with various tasks.
• Oversaw scheduling and coordination of appointments, meetings, and events for staff and clients.
• Established a new filing system to streamline document retrieval and optimize processing efficiency.

• Developed customer retention strategies, increasing overall satisfaction rates through personalized outreach.
• Handled high volume of customer calls, effectively selling products and services while efficiently navigating multiple screens to address requests. Managed escalated complaints using de-escalation tactics and thorough account history research to achieve satisfactory resolutions.
• Analyzed customer feedback to identify trends and enhance service offerings for improved loyalty.

• Led daily sales operations, ensuring optimal customer service and engagement.
• Developed daily goals and plans for store associates to enhance sales, manage online orders, and allocate staff effectively.
• Trained and mentored team members on sales techniques and product knowledge.
• Oversaw inventory management processes to maintain stock levels and presentation standards.

• Oversaw receiving operations, ensuring accurate and timely processing of incoming shipments.
• Utilized Excel and inventory software to record, maintain, and audit inventory through cycle counts and serial number verification against live inventory, ensuring accuracy in inventory management. Communicated on behalf of the Receiving department internally and externally. Coordinated with teams to prioritize and achieve daily operational goals, enhancing overall workflow. Led stock audits and transitioned inventory software, streamlining processes and improving inventory tracking. Supported the computer imaging team during peak periods.
• Improved receiving workflows by analyzing existing processes and identifying areas for enhancement. that enhanced efficiency in receiving workflows.
• Trained and mentored staff on best practices for inventory management and safety protocols.

Trained new team members on operational procedures and company policies effectively.

Unloaded merchandise from delivery trailer at loading dock to ensure timely stock availability. Maintained accurate backstock to support efficient inventory management. Trained team members to enhance overall team productivity. Assisted other departments with their tasks.

Collaborated with team members to enhance customer service and satisfaction levels.

Assisted in maintaining inventory accuracy through regular stock checks and organization.