Robin McClung
Horn Lake,MS
Summary
Reliable and customer-focused professional with over a decade of experience in customer service and call center operations. Skilled in resolving complex customer issues, processing orders and payments, and providing clear, empathetic communication. Highly organized and detail-oriented, with a strong commitment to delivering excellent service in fast-paced environments. Seeking to leverage my skills in a dynamic team setting while continuing to grow professionally.
Overview
13
13
years of professional experience
Work History
Customer Experience Associate
Conduent
08.2024 - Current
- Serve as the primary point of contact for customer inquiries, delivering timely and efficient support.
- Troubleshoot and resolve customer issues, identifying opportunities to improve satisfaction and reduce churn.
- Collaborate with internal teams to enhance user experience and eliminate service bottlenecks.
Customer Service Advocate
VXI
01.2012 - 08.2024
- Delivered outstanding service to customers via phone, email, and live chat.
- Managed high volumes of inbound service and support calls, addressing billing, account, and technical concerns.
- Researched and resolved customer complaints, ensuring satisfaction and follow-up.
- Exceeded individual and team performance goals consistently.
- Mentored and trained new team members on systems, procedures, and customer service techniques.
Education
High School Diploma -
Leflore County High School
Itta Bena, MS05.2006
College Coursework Completed - undefined
Mississippi Valley State University
Itta Bena, MS05.2010
Skills
- Customer Support & Retention
- Technical Troubleshooting
- Complaint Resolution
- Inbound & Outbound Call Handling
- Order & Payment Processing
- Account Management
- Call Center Operations
- Data Entry & Reporting
- Microsoft Office Suite
- Multi-Line Phone Systems
- Document Management
- Training & Mentoring
Timeline
Customer Experience Associate
Conduent
08.2024 - Current
Customer Service Advocate
VXI
01.2012 - 08.2024
College Coursework Completed - undefined
Mississippi Valley State University
High School Diploma -
Leflore County High School
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