Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin McClure

Archdale,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with various systems paired with outstanding active listening and multitasking abilities.

Overview

22
22
years of professional experience

Work History

Caregiver

Elder Care Sources
High Point , NC
12.2007 - 09.2008
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Customer Service Representative

Steelecase International
High Point, NC
08.1999 - 12.2007
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Hyundai Furniture
Sophia , NC
02.1991 - 04.1993
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Keystone Telecommunications
Philadelphia, PA
01.1987 - 01.1991
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

West Philadelphia High School
Philadelphia, PA
05-1983

Skills

  • Progress Documentation
  • Dependable and Responsible
  • Complex Problem-Solving
  • Records Management
  • Respectful and Compassionate
  • Multitasking and Organization

References

  • Judy Howard

Timeline

Caregiver

Elder Care Sources
12.2007 - 09.2008

Customer Service Representative

Steelecase International
08.1999 - 12.2007

Customer Service Representative

Hyundai Furniture
02.1991 - 04.1993

Customer Service Representative

Keystone Telecommunications
01.1987 - 01.1991

High School Diploma -

West Philadelphia High School
Robin McClure