Robin McGarity
Adkins,TX
Summary
Customer Service helping people with their orders, problems, and grievances has the customer go from anger to solving the problem. The customers are surprised and happy at the end of a call.
Medical Assisting/Technician was fun, and challenging at the same time. Working in a lab was rewarding.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
01.2022 - 03.2023
- Received inbound calls for Amazon's customer care call center.
- Addressing customer concerns, in a calm professional manner
- Resolving customers' grievances.
Medical Assistant
Dr. Robert Ulrick
02.2017 - 05.2021
- Performed routine checks using diagnostic testing by collecting and processing specimens for 30 people daily.
- Rooming patients, performing, vitals, and injections
- Collecting specimens for testing, as well as reading results of specimens.
- Assisting in Colonoscopies, and pap smears.
Medical Laboratory Technician
Kaiser Hospital
04.1995 - 02.1998
- Collect blood and samples for testing.
- Accurately process blood and urine samples.
- Reading results, and entering them into the laboratories database.
- Professional, and empathic to patient's concerns.
Medical Laboratory Technician
Silas B. Hays Army Hospital
03.1989 - 01.1994
- Analyzed specimens giving physicians accurate results.
- Used laboratory equipment to accurately process specimens to rule out disease. Blood draws up to 200 soldiers a day.
Education
Associate of Science - General Education
Foothill College
Los Altos Hill06.1998
Skills
- Good Listening skills when addressing customers
- Empathic, and professional to help the customer, and or patient to feel at ease while there concerns are being addressed
- Whether working with clients or patients handling difficult situations accurately
- Accurately perform tests, and or customer service
- Microsoft Word
- Microsoft Outlook
- Microsoft Internet Explorer
- Billing Adjustments and Refunds
- Problem-Solving Ability
- Conflict Mediation
Certification
Medical Assisting College, National education Center, Bryman Campus, San Jose, California. 1986.
Timeline
Customer Service Representative
Amazon
01.2022 - 03.2023
Medical Assistant
Dr. Robert Ulrick
02.2017 - 05.2021
Medical Laboratory Technician
Kaiser Hospital
04.1995 - 02.1998
Medical Laboratory Technician
Silas B. Hays Army Hospital
03.1989 - 01.1994
Associate of Science - General Education
Foothill College
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