ROBIN M CINTOSH
Tampa,FL
Summary
Honorably served in the United States Air Force as a Senior Airman. Excellent at verbal and written communications. Microsoft office skills; proficient in Word, Power Point, Outlook, Power BI and intermediate skills with Excel.
Results-driven professional in category management, bringing value through strategic sourcing and vendor optimization. Proven track record of enhancing procurement processes and streamlining supply chains. Exceptional team collaborator, known for adaptability and commitment to achieving results, leveraging strong analytical and negotiation skills.
Overview
18
18
years of professional experience
Work History
Merchandising Associate
The Auto Club Group
St. Petersburg, FL
02.2016 - Current
- Uses customer service skills, judgement & product knowledge to serve as a subject matter expert in insurance to help de-escalate complex situations.
- Developed strong working relationships with cross-functional teams to ensure alignment on category objectives and initiatives.
- Implemented comprehensive loss prevention strategies, minimizing shrinkage rates across multiple locations.
- Enhanced supplier relationships by consistently meeting deadlines and exceeding expectations.
- Supported business partners in vendor negotiations and cost increase justifications.
Small Business Client Specialist
Bank of America
09.2015 - 02.2016
- Exceeded goals in providing efficient and excellent customer service
- Used strong communication, multitasking and problem-solving skills to identify opportunities and offer solutions across multiple lines of business.
- Strictly adhered to policies and procedures to ensure 100% compliance.
- Used multiple Windows based programs from automatic dialers to account management tools and MS-DOS screens.
Sr. Agent Contract Representative
MetLife through Adecco
02.2015 - 09.2015
- Managed daily case load of a minimum of 25 cases while prioritizing the most critical requiring immediate attention.
- Protected customers’ personal information by adhering to SOP’s.
- Reviewed all imaged documents, case notes, and correspondence to ensure accuracy.
- Navigated through four systems to work each case through to completion.
Single Feature Claims Representative
Progressive Insurance
02.2012 - 11.2014
- Investigated Insurance Claims by taking recorded statements from insureds, claimants, agents, witnesses, police officers, passengers and other parties as needed.
- Completed investigative research to verify coverage, make coverage decisions, and resolves basic coverage issues.
- Ensured claims were resolved to Progressive Claim's standards. Ensured that all damage is consistent with the report of the accident.
- Contacted involved parties, police agencies, lienholders, and tow yards gathering information regarding the loss and facilitated claims resolution.
- Handled new losses via in-bound and out-bound calls; taking ownership of file.
- Stayed abreast of changing procedures and processes.
Member Service Specialist
United Services Automobile Association
05.2007 - 02.2012
- Extensive experience in the areas of customer service; uncovering life events; cross selling multiple products.
- Skilled at using sound critical thinking to recognize liability exposures and analyze contract coverage questions.
- Used significant job experience to carry out moderately complex to complex work assignments.
- Serve as a resource to less experienced team members on escalated issues. Is also able to work with limited supervision.
- Additional Employment history available upon request
Education
Business Administration
Hillsborough Community College
Tampa, FL04.2025
Skills
- Merchandise planning
- Pricing strategy
- Customer relationship management (CRM)
- Power BI Experience
Timeline
Merchandising Associate
The Auto Club Group
02.2016 - Current
Small Business Client Specialist
Bank of America
09.2015 - 02.2016
Sr. Agent Contract Representative
MetLife through Adecco
02.2015 - 09.2015
Single Feature Claims Representative
Progressive Insurance
02.2012 - 11.2014
Member Service Specialist
United Services Automobile Association
05.2007 - 02.2012
Business Administration
Hillsborough Community College