Robin McManus
Millstone,NJ
Summary
Reliable Director of Case Management balancing clinical and financial interests with community member needs. Identifies treatment plans that serve family needs and strive towards creating higher qualities of life. Trains subordinate managers to be effective team leaders. Identifies effective, qualified candidates for promotion. Her strategic vision heavily influenced the department's evolution, notably through her work in developing a highly effective shared-role model for both Registered Nurse (RN) and Social Work case managers. Under her leadership, the department expanded its specialized services by adding dedicated Social Work roles for trauma services, outpatient high-risk OB, and outpatient oncology.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Director of Case Management
Robert Wood Johnson Hospital
12.2021 - Current
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
- Coordinated aspects of patient care by cultivating, overseeing and managing team of 65 Nurse Case Managers and Social Workers.
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Completed yearly assessments of team members to hold staff members accountable to case management objectives.
- Updated department policies and procedures to establish compliance with operational requirements.
- Recruited, interviewed and hired volunteers and staff.
- Prepared and maintained budgets, personnel records or training manuals.
- Provided direct patient service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted daily with staff on resolution of complex service issues.
Team Lead Case Management
Robert Wood Johnson Hospital
11.2021 - 04.2022
- Delegated daily tasks including daily scheduling to team members to optimize group productivity.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with management team to implement new work procedures or policies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build relationships with health care team leading to job satisfaction and loyalty to support retention and growth.
Case Manager
Robert Wood Johnson Hospital
11.2006 - 11.2021
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Maintained up-to-date case records with case activity status.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with payers regarding clients' conditions, treatments and transitional plans.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Clinical Nurse Liaison
Kessler Rehabilitation Center
02.2004 - 11.2006
- Met with and developed relationships with Referring hospital systems, through out the State of New Jersey, New York City and Philadelphia a providing inservices and educational materials on Kessler's programs.
- Worked with Physicians , Nurse Case Managers and Social Workers to educate them on services available for their patients
- Developed relationships with patients and their families, arranged and provided tours of the facility to tailor rehabilitation programs to meet their needs and instill confidence.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Clinical Nurse Liaison
JFK Johnson Rehabilitation Institute
04.1997 - 02.2006
- Developed relationships with referring Hospital staff working closely with Physicians, Nurse Case Managers and Social Work staff.
- Covered the Central New Jersey and New York city hospital referral areas.
- Built relationships and networked with referral sources.
- Provided inservices for referral sources and coordinated Physician grand rounds.
- Worked as liaison with patients and families developing relationship of trust and helping to tailor rehabilitation programs for patients needs.
- Provided tours for families.
- Marketed JFK programming at Social Work conferences nationally.
Clinical Nurse
Kessler Rehabilitation Center
08.1991 - 04.1997
- Collaborated with physicians and staff in other disciplines.
- Prepared charts for clinic patients, gathering hospital records and test results.
- Carried out comprehensive care focused on patient needs and meeting care goals.
- Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
- Triaged patients' issues based on stated symptoms, basic assessments and documented vitals..
- Recorded patients' medical history, vital statistics and test results in medical records.
Education
Master of Science - Nursing Science
Chamberlain University
Downers Grove, ILBachelor of Science - Nursing Science
Kean University
Union, NJ05-1993
Skills
- Customer Support and Assistance
- Community Outreach
- Effective Customer Communication
- Customer Service
- Supervision & Leadership
- Training & Development
- Relationship Building
- Team Management
- Microsoft Office
- People Skills
Certification
Certified Case Manager
Timeline
Director of Case Management
Robert Wood Johnson Hospital
12.2021 - Current
Team Lead Case Management
Robert Wood Johnson Hospital
11.2021 - 04.2022
Case Manager
Robert Wood Johnson Hospital
11.2006 - 11.2021
Clinical Nurse Liaison
Kessler Rehabilitation Center
02.2004 - 11.2006
Clinical Nurse Liaison
JFK Johnson Rehabilitation Institute
04.1997 - 02.2006
Clinical Nurse
Kessler Rehabilitation Center
08.1991 - 04.1997
Bachelor of Science - Nursing Science
Kean University
Master of Science - Nursing Science
Chamberlain University
Education and Training
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