Robin M. Palo
Sellersville,PA
Summary
Reliable Administrative Professional experienced in customer-focused roles and effective communication with diverse populations. Drove consistent customer and revenue growth through strong networking, prospecting, and relationship-building skills. Converted leads into customers while maintaining competitive sales performance and providing exceptional service.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Quakertown, Pennsylvania
09.2021 - Current
- Led sales and credit initiatives for two years, achieving over 4 million in sales and processing 1 thousand credit card applications.
- Generated weekly leads and pursued appointments, successfully converting prospects into new customers.
- Cultivated strong relationships with key accounts through consistent visits and follow-ups, enhancing customer loyalty.
- Identified opportunities for cross-selling products or services within existing accounts.
- Assisted customers in selecting home improvement products and services.
- Provided exceptional customer service to enhance shopping experience.
- Processed sales transactions accurately and efficiently at the register.
- Resolved customer inquiries and complaints promptly and professionally.
- Educated customers on product features and technical details to highlight benefits.
- Educated customers on product usage and installation techniques.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Stayed up to date on company products and services to support sales objectives.
- Conducted inventory checks to ensure product availability and accuracy.
- Performed data entry into CRM system including account information and sales activity logs.
- Maintained accurate records of customer interactions and transactions.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Auto Salesman
Kia Motors
Quakertown, Pennsylvania
11.2019 - 08.2021
- Assisted customers in selecting vehicles that met their needs and preferences.
- Demonstrated vehicle features and specifications to enhance customer understanding.
- Coordinated test drives to ensure positive customer experiences with vehicles.
- Built rapport with clients to encourage repeat business and referrals.
- Collaborated with the finance team to facilitate vehicle financing options for customers.
- Processed sales transactions and completed necessary paperwork efficiently.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Educated customers about sales processes, warranty requirements and service standards.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Provided customers with detailed explanations of standard and optional vehicle features during demonstrations.
Administrative Professional/Assistant Manager
Executive Auto Body
Cheltenham, PA
01.2000 - 09.2019
- Managed daily office operations, optimizing workflow and enhancing overall efficiency.
- Maintained accurate records and files for customer interactions and transactions.
- Processed invoices, purchase orders and payments using accounting software programs.
- Oversaw inventory management for office supplies and equipment, ensuring availability and reducing downtime.
- Welcomed visitors at front desk and provided assistance with inquiries. in a professional manner while providing assistance.
- Performed data entry tasks with accuracy and speed.
- Inputted customer data into computerized database systems accurately.
- Created letters, memos, faxes, and other documents as requested by supervisors or managers, facilitating clear communication.
- Greeted visitors in a professional manner while providing assistance as needed.
Sales/Office Manager's Assistant
Hasher's Auto Service & Sales
Philadelphia, PA
01.2016 - 01.2019
- Managed daily operations of sales office and service department.
- Assisted customers with inquiries, ensuring a positive service experience.
- Maintained accurate records of transactions and service history for clients.
- Collaborated with management to improve operational efficiency and workflow processes.
Server and Bartender
Chickie's & Pete's
Philadelphia, PA
04.2005 - 03.2012
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Managed food and beverage orders efficiently for diverse clientele.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on company policies and procedures.
- Processed payments accurately using point-of-sale systems for transactions.
- Delivered attentive customer service in a busy dining setting.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Communications
Montgomery County Community College
Blue Bell, PA 09.2015 - 09.2017
Skills
- Sales Transactions
- Product knowledge
- Customer relationship management
- POS Systems
- Data entry
- Financial reporting
- Credit Analysis
- Pipeline management
- Customer service
- Customer care
- Attention to detail
- Problem solving
- Effective communication
- Microsoft Office Suite
Hobbies and Interests
- Enjoy spectator sports
- Time with loved ones
- Walks with my dog
- Bird watching
- Reading
- Animals
- Volunteering
- Music
- Writing
- Dancing
- Exercising
- Traveling
- Dining
- Swimming
- Reading
Skills
- Enjoy spectator sports
- Time with loved ones
- Animals
- Volunteering
- Music
- Writing
- Dancing
- Exercising
- Traveling
- Dining
- Swimming
- Reading
Timeline
Sales Specialist
Lowes Home Improvment
09.2021 - Current
Auto Salesman
Kia Motors
11.2019 - 08.2021
Sales/Office Manager's Assistant
Hasher's Auto Service & Sales
01.2016 - 01.2019
Some College (No Degree) - Communications
Montgomery County Community College
09.2015 - 09.2017
Server and Bartender
Chickie's & Pete's
04.2005 - 03.2012
Administrative Professional/Assistant Manager
Executive Auto Body
01.2000 - 09.2019