Robin Nason

Store Manager

Southwest Foodmart DBA Coastail Retail Corporation

07.1998 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Store Manager

Education

GED -

Skills

Timeline

Store Manager

GED -

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