Robin Nelson
Massillon,OH
Summary
Compassionate Nursing Professional with 22 years of experience in nursing, liaison, care management, and utilization review. Expertise in direct patient care, hospice, renal care, healthcare administration, and utilization management. Recognized for strong problem-solving, communication, and management skills. Expected to graduate with MSN in Nursing Executive Leadership in Fall 2026.
Overview
1
1
Certification
18
18
years of professional experience
Work History
RN Hospice on Call
Traditions Hospice
Cuyahoga Falls, OH
11.2025 - Current
- Educated patients and families on hospice services to enhance understanding and support
- Triage calls from hospice patients to assess needs and direct care
- Visited patients regularly to provide care and support
- Admitted to hospice
- Conducted postmortem visits for families to provide closure and support
RN Care Coordinator
Caresource
12.2015 - Current
- Assess, care plan, and care coordination
- Facilitated access to resources for members
- Supported members in understanding and utilizing their benefits
- Coordinated post-ER and inpatient care to ensure continuity and effective recovery
- Utilized Microsoft products for various tasks
- Conducted tasks efficiently in a remote environment
RN Care Manager, ED
Cleveland Clinic Mercy Hospital
Canton, OH
05.2021 - 12.2025
- Assessment, care planning, and coordination of care
- Conduct comprehensive assessments that include the medical, behavioral, pharmaceutical, and social needs of the patient, identify gaps in care and barriers to good health; The RN Care Manager is expected to conduct approximately 12 assessments per week and manage a panel of about 150 assessed patients
- Facilitated access to essential health resources to improve patient care.
- Utilized EPIC EMR system for patient documentation and data management.
- Oversaw utilization management processes to optimize patient care and resource allocation.
- Assess the patients knowledge of their renal condition and provide education and self-management support
- Provide ongoing reassessment and follow-up to improve patient outcomes
- Conducted comprehensive assessments of medical, behavioral, pharmaceutical, and social needs, identifying gaps in care and barriers to good health for approximately 150 patients, completing about 12 assessments weekly
- Facilitated discharge planning to enhance patient recovery and continuity of care
- Coordinated care as advocate and resource for patients, families, and providers, ensuring seamless communication and support
- Provided ongoing reassessment and follow-up to enhance patient outcomes through tailored care strategies
- Oversaw non-licensed community health workers and health coaches, ensuring effective collaboration with licensed social workers and renal dietitians.
RN Liaison
HOLY FAMILY HOSPICE
Parma, OH
05.2018 - 05.2022
- Established and maintained relationships with patients and referral sources to enhance community engagement
- Educated referral sources on hospice services to promote patient access and care options
- Coordinate hospice admissions and discharge
- Discuss hospice care with patients and families
- Cultivated strong connections with patients and referral sources to enhance communication and support.
- Demonstrate a positive referral satisfaction and account retention
- Compiled a targeted list of key contacts within assigned facilities to streamline outreach efforts.
- Showcased referral satisfaction and account retention through proactive communication and support.
Hospital Supervisor
University Hospitals
Westlake, OH
12.2018 - 03.2022
- Direct, supervise, and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Manage and maintain safe staffing for all units in the hospital
- Managed safe staffing across all hospital units to ensure optimal patient care
- Allocated hospital beds for incoming patient admissions to ensure efficient patient flow.
- Responded to all emergency codes, rapid response situations, STEMI alerts, and trauma cases to provide immediate support.
- Supported team during emergency surgeries and procedures to ensure timely interventions.
- Oversaw hospital operations, promptly reporting issues to an administrator on call for swift resolution
- Oversee the hospital and report any issues to the administrator on call
- Provided leadership to staff, fostering loyalty to the organization and commitment to its mission and goals through example
RN Hospice Liaison
Cleveland Clinic
Independence, OH
07.2019 - 06.2021
- Coordinate hospice admissions and discharge
- Discuss hospice care with patients and families
- Establish and maintain positive relationships with patients and referral sources within the community
- Established and maintained positive relationships with patients and community referral sources to enhance trust and collaboration
- Reviewed patient referrals to ensure timely processing and appropriate follow-up.
- Cultivated strong relationships with patients and referral sources to enhance communication.
- Provided exceptional customer service to address patient needs and ensure satisfaction
- Educated referral sources on hospital services to facilitate informed referrals and improve patient care
- Demonstrated commitment to maintaining high referral satisfaction and account retention through effective communication.
RN Clinical Liaison
UH Avon Rehab
Avon, OH
10.2018 - 07.2019
- Reviewed patient referrals for rehab appropriateness, ensuring timely and suitable care decisions
- Established and maintained relationships with patients and community referral sources to enhance care coordination
- Review patient referral for Rehab appropriateness
- Provided acute rehab information to patients and families, facilitating informed decision-making and understanding of treatment options
- And referral sources in the community
RN Internal and External RN Clinical Liaison
Affinity Medical Center
Massillon, OH
08.2014 - 02.2018
- Cultivated professional relationships with clients to enhance communication.
- Delivered exceptional customer service to patients and families, ensuring a positive experience throughout the rehabilitation journey
- Informed referral sources on hospital services, resulting in increased understanding and utilization of rehabilitation programs
- Provide excellent customer service
- Create a target list of contacts in assigned facilities
- Educate potential patients and families on acute rehabilitation and benefits of program
- Start and complete insurance pre-certification for Inpatient Rehab Admissions
- Type pre-admission screens for Inpatient Rehab
- Support sales and marketing through education programs, health expos, tour, meetings etc.
RN Hospital Supervisor
Affinity Medical Center
Massillon, OH
11.2012 - 02.2018
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Manage and maintain safe staffing for all units in the hospital
- Managed safe staffing levels across all hospital units
- Managed bed assignments to ensure efficient patient flow for all patient admissions
- Participated in all emergency situations to provide critical support, rapid responses, STEM'S, and traumas
- Work side by side with the administrator on call with any issues that arise and quickly resolve them.
- Oversaw hospital operations and reported issues to administrator on call
- Add on all emergency surgeries and procedures
- Provided leadership to staff, fostering loyalty to organization and its mission by leading by example
ICU Charge Nurse
Affinity Medical Center
Massillon, OH
11.2008 - 10.2014
- Charged nurse duties, monitored post-op vitals, and set up and monitored PCA pumps.
- Assisted physicians with procedures, managed and cared for patients on ventilators
- IV drug therapy management and administer medication as prescribed by the physicians
- Managed IV drug therapy and administered medication prescribed by physicians.
- Coordinated patient care and staff assignments, monitored post-op vitals, and set up PCA pumps.
Education
MSN - Nursing Leadership
NKU
Highland Hts., KYBSN - Nursing
Malone University
Canton, OHSkills
- Hospice Care
- Nursing
- End-of-Life Care
- Palliative Care
- Symptom Care Coordination
- Patient Care
- Patient Advocacy
- Nurse Care Coordination
- Care Planning
- Hospital Liaison
- Hospital Experience
- Team management
- Leadership
- Management
- Cerner
- EMR Systems
- Kidney care
Personal Information
Title: RN, BSN
Certification
BLS Certification and ACLS Certification
Timeline
RN Hospice on Call
Traditions Hospice
11.2025 - Current
RN Care Manager, ED
Cleveland Clinic Mercy Hospital
05.2021 - 12.2025
RN Hospice Liaison
Cleveland Clinic
07.2019 - 06.2021
Hospital Supervisor
University Hospitals
12.2018 - 03.2022
RN Clinical Liaison
UH Avon Rehab
10.2018 - 07.2019
RN Liaison
HOLY FAMILY HOSPICE
05.2018 - 05.2022
RN Care Coordinator
Caresource
12.2015 - Current
RN Internal and External RN Clinical Liaison
Affinity Medical Center
08.2014 - 02.2018
RN Hospital Supervisor
Affinity Medical Center
11.2012 - 02.2018
ICU Charge Nurse
Affinity Medical Center
11.2008 - 10.2014
MSN - Nursing Leadership
NKU
BSN - Nursing
Malone University