Robin Nguyen
Milpitas,CA
Summary
Proficient with 7+ years of customer experience with demonstrated history of improving work to customer operations. Determined team player with the willingness to learn and grow all while keeping and creating a positive work environment for not just employees but customers.
Overview
8
8
years of professional experience
Work History
Hotel Maintenance Engineer
Marriot Element Hotel
04.2022 - Current
- Streamlined communication between front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
- Created detailed reports on maintenance activities, allowing management to make informed decisions regarding resource allocation and capital improvement planning.
- Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
- Reduced downtime of critical equipment through regular inspections and timely repairs.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
Auto Body Technician
Crash Champions\
06.2023 - 07.2024
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Followed standard operating procedures to achieve consistent quality of work.
Assistant Manager
Americas Tire And Auto Repair-family Owned Business Since 1984
10.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
Securitas Security Services
07.2019 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Range Technician
Summit Golf Course
03.2018 - 06.2019
- Analyze and diagnose problems that may arise on the course including golf carts, sprinklers, soil etc.
- Maintaining a clean field and workspace to maximize efficiency to make sure operations run smoothly.
- Provide customer service to help customers with various tasks around the course.
Cook
In-N-Out Burger
09.2016 - 06.2018
- Strong communication and team bonding skills to provide optimal service to customers
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing 30+ orders simultaneously without sacrificing quality or presentation.
Education
Some College (No Degree) - Engineering (Pre-Engineering)
De Anza College
Cupertino, CAHigh School Diploma -
Milpitas High School
Milpitas, CA06.2018
Skills
Computer
- Microsoft Office (Word, PowerPoint, Excel) Google Suites ( Docs, Slides,Sheets), Zoom, Skype, Canva
Strong customer service background
- Team Collaboration
- Problem-solving abilities
- Customer Service
Languages
Vietnamese
Professional Working
Timeline
Auto Body Technician
Crash Champions\
06.2023 - 07.2024
Hotel Maintenance Engineer
Marriot Element Hotel
04.2022 - Current
Assistant Manager
Americas Tire And Auto Repair-family Owned Business Since 1984
10.2021 - 03.2022
Security Officer
Securitas Security Services
07.2019 - 04.2021
Range Technician
Summit Golf Course
03.2018 - 06.2019
Cook
In-N-Out Burger
09.2016 - 06.2018
Some College (No Degree) - Engineering (Pre-Engineering)
De Anza College
High School Diploma -
Milpitas High School
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