Robin Norfleet
Franklin,TN
Summary
Dynamic Director of Practice Growth with a strong background in operational efficiency and customer relationship management. Skilled in developing comprehensive strategies that improve service delivery and enhance team collaboration to achieve organizational objectives. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Director of Practice Growth
Indie Ortho
Nashville, Tennessee
07.2025 - Current
- Developed training materials for new staff onboarding processes.
- Coordinated with healthcare partners to enhance service delivery standards.
- Assisted in implementing quality assurance protocols for patient care.
- Streamlined communication channels between departments for improved efficiency.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Assessed employee performance against established benchmarks or targets.
- Implemented new technologies to streamline processes and enhance productivity.
Professional Relationship Manager
GC Orthodontics, Inc.
Alsip, IL
03.2023 - 06.2024
- Developed strong relationships with clients to enhance service satisfaction.
- Organized community outreach events to promote orthodontic services effectively.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed strategies to attract new customers while retaining existing ones.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
Director of Sales
Cloud 9 Software
Kennesaw, Georgia
08.2014 - 05.2022
- Developed strategic sales plans aligning with company goals and market trends.
- Led a high-performing sales team to enhance client engagement and satisfaction.
- Collaborated with marketing to create targeted campaigns driving product awareness.
- Conducted regular training sessions to elevate team skills and product knowledge.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Developed and implemented sales strategies to maximize revenue growth.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
International Business Development
TOPS Software
Marietta, Georgia
08.2010 - 08.2014
- Developed presentations on international business development initiatives.
- Provided support to the International Business Development team in identifying new customers and markets.
- Established contacts with government agencies, industry associations, and other organizations related to international business development.
- Directed the development of business strategies and plans to ensure company growth.
- Monitored market trends and identified potential opportunities for new business development.
- Advised senior management on strategic planning initiatives related to overall business development.
- Attended industry events and conferences related to business development opportunities and partnerships.
- Engaged in business development activities such as cold calling prospective clients, attending networking events, in order to increase customer base.
- Established and maintained strategic partnerships with key stakeholders to enhance business development.
Practice Manager
Amazing Smiles Orthodontics
Swansea, Illinois
02.2004 - 06.2011
- Managed daily operations and workflow in a fast-paced orthodontic practice.
- Supervised staff training and development to enhance team performance.
- Implemented patient care protocols to ensure compliance with industry standards.
- Developed and maintained positive relationships with patients and their families.
- Facilitated communication between clinical staff and administrative teams for seamless service.
- Resolved patient inquiries and concerns promptly to enhance satisfaction levels.
- Managed vendor relationships for supplies and services related to the practice.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Coordinated staff recruitment, training, and scheduling activities.
- Created and implemented policies and procedures for effective practice management.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Clinical Coordinator
Satrom Orthodontics
O'Fallon, Illinois
01.2000 - 04.2002
- Coordinated patient schedules to optimize clinic workflow and resource allocation.
- Facilitated communication between healthcare providers and patients for effective care delivery.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Provided guidance and support to team members regarding clinical best practices.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Maintained detailed records of patient progress and outcomes.
- Developed and implemented clinical protocols, policies, and procedures.
- Monitored quality assurance program to improve performance and maintain high standards of care.
Clinical Assistant
Orthodontic Centers for America
Swansea, Illinois
06.1998 - 01.2000
- Prepared examination rooms and ensured medical equipment was sterile and operational.
- Scheduled patient appointments and managed follow-up communications efficiently.
- Maintained accurate patient records using electronic health record systems diligently.
Education
Associate of Science -
Southwestern Illinois College
Skills
- Training development
- Operational efficiency
- Strategic planning
- Customer relationship management
- Business development
- Market analysis
- Team leadership
- Communication skills
- Problem solving
- Time management
- Coaching and mentoring
- Relationship building
- Leadership development
- Stakeholder engagement
- International business
- Business strategy
Accomplishments
Phi Theta Kappa
Timeline
Director of Practice Growth
Indie Ortho
07.2025 - Current
Professional Relationship Manager
GC Orthodontics, Inc.
03.2023 - 06.2024
Director of Sales
Cloud 9 Software
08.2014 - 05.2022
International Business Development
TOPS Software
08.2010 - 08.2014
Practice Manager
Amazing Smiles Orthodontics
02.2004 - 06.2011
Clinical Coordinator
Satrom Orthodontics
01.2000 - 04.2002
Clinical Assistant
Orthodontic Centers for America
06.1998 - 01.2000
Associate of Science -
Southwestern Illinois College