Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Oglesby

Greensboro,NC

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience

Work History

General Manager

Ruff Housing Greensboro
07.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Collaborated with cross-functional teams to develop innovative solutions.

General Manager

Country Kennel
09.2021 - 07.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules.
  • Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.

Manager

Best Friends Bed And Biscuit
07.2018 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and pets.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built new services and events to generate revenue.
  • maintained files according to Department of Agricultural standards.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Professional Dog Trainer

Coldwater Canine Academy
06.2014 - 06.2021

Built multi-level training programs to generate revenue

Marketed company for continued growth

Developed procedures and process for safety of animals

Worked with dogs to build beginning and advance obedience skills

Worked with competition dogs to advance in AKC and IGP titles

Built customer relationships for lasting cliental


Education

Associate of Science - Education

Greensboro Technical Community College
Greensboro, NC
08.2012

Skills

  • Operations Oversight
  • Advertising and Marketing
  • Project Management
  • Business Administration
  • Customer Retention
  • Schedule Management
  • Staff Supervision
  • Customer Relationship Management
  • P&L Management
  • Staff Development

Timeline

General Manager

Ruff Housing Greensboro
07.2023 - Current

General Manager

Country Kennel
09.2021 - 07.2023

Manager

Best Friends Bed And Biscuit
07.2018 - 09.2021

Professional Dog Trainer

Coldwater Canine Academy
06.2014 - 06.2021

Associate of Science - Education

Greensboro Technical Community College
Robin Oglesby