Robin Page
Thomasville,GA
Summary
Dedicated professional with strong reliability and customer service skills. Proven ability to manage delivery logistics and ensure timely service, enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Rural Carrier Associate
Unites States Postal Service
Thomasville,GA
06.2024 - Current
- Delivered mail and packages efficiently across rural routes, ensuring timely service.
- Operated postal delivery vehicles while adhering to safety regulations and best practices.
- Managed sorting and processing of incoming and outgoing mail using automated systems.
- Maintained accurate delivery records to ensure accountability and traceability of shipments.
- Conducted regular vehicle maintenance checks to promote operational reliability and safety.
- Assisted customers with inquiries and provided information on postal services available.
- Adapted quickly to changing delivery conditions, demonstrating flexibility in route management.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
Customer Service Representative
Exela Technologies
Tallahassee, FL
11.2012 - 05.2024
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer experience.
- Trained new team members on company policies, procedures, and customer interaction techniques.
- Entered high volumes of data accurately into company databases.
- Trained new staff on data entry procedures and software usage.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy
Tampa, FL08-2019
Skills
- Safe driving
- Package handling
- Reliability and punctuality
- Efficient delivery
- Fast typing speed
- File management
- Customer Service-oriented
- Document scanning
- Document processing
- Document preparation
- Quality assurance
Timeline
Rural Carrier Associate
Unites States Postal Service
06.2024 - Current
Customer Service Representative
Exela Technologies
11.2012 - 05.2024
Associate of Science - Health And Human Services
Ultimate Medical Academy