Robin Pickering
Sapulpa,United States
Summary
Proven Customer Support Specialist with a track record of enhancing customer's experience. Excelled in building client relationships and resolving complex issues, leveraging CRM expertise and exceptional empathy. Demonstrated teamwork and problem-solving skills, significantly improving customer service experiences.
Overview
28
28
years of professional experience
Work History
Customer Support Specialist
North American Compsites
07.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Love Envelopes
04.1996 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Kellyville High School
Kellyville, OK1985
Skills
- Customer Relationship Management (CRM)
- Sales Support
- Customer service excellence
- Microsoft Windows and Office
- Teamwork and Collaboration
- Problem-Solving
- Customer Communication and Empathy
- Customer service expert
- Problem-solving abilities
- Organizational Skills
- Friendly and Patient
Timeline
Customer Support Specialist
North American Compsites
07.2021 - Current
Customer Service Representative
Love Envelopes
04.1996 - 08.2020
High School Diploma -
Kellyville High School
Similar Profiles
Marc AudetMarc Audet
Protective Security Officer at North American Security/ American Eagle SecurityProtective Security Officer at North American Security/ American Eagle Security
Michelle GreeneMichelle Greene
Strategic Growth & Leadership as Head of Workers' Compensation at North American Risk ServicesStrategic Growth & Leadership as Head of Workers' Compensation at North American Risk Services
James CannavinoJames Cannavino
English Teaching Assistant at North American Language and Culture Assistants ProgramEnglish Teaching Assistant at North American Language and Culture Assistants Program
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System