Robin Powers
Senoia,GA
Summary
Senior Business Analyst with expertise in data analysis and client advocacy. Proven track record of implementing innovative solutions that enhance customer satisfaction through effective problem-solving and technical troubleshooting. Skilled in SQL and Excel reporting, driving improvements in corporate operations and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Sr. Business Analyst
Corpay
Brentwood, Tennessee
03.2023 - 04.2025
- Served as liaison to communicate technical system and database issues to clients and IT.
- Applied expertise in quantitative analysis and data mining to correlate analytic products.
- Managed client accountability while orchestrating deliverables and fostering strong relationships.
- Advocated for customers during triage and resolution of high-severity cases.
- Coordinated with IT and business departments to provide timely insights into client-facing issues.
- Oversaw management of business helpdesk functions within Corporate Payment Operations.
- Advised leadership on resolution strategies based on reporting and data analytics.
- Created Excel reports for data management, including data cleaning and mapping.
Sr. Technical Support Analyst
Corpay
Brentwood, Tennessee
03.2020 - 03.2023
- Analyzed and troubleshot technological errors, supporting payment automation and vendor escalations.
- Streamlined special projects by coordinating meetings with department leaders and sending reports.
- Trained new Support Analysts and updated training materials and departmental manuals.
- Delivered high-level technical support for products and operational functions related to payment batch files.
- Recommended preventive maintenance and configuration adjustments to enhance product usability and performance.
- Executed new initiatives and rollouts, assisting with projects aligned with business needs.
Systems Administrator Team Lead
Best American Hospitality
Nashville, Tennessee
01.2014 - 03.2020
- Oversaw technician workflows by creating assignments and monitoring workloads.
- Conducted interviews, developed training materials, and created performance reports.
- Supervised Zendesk, Kroll, and Fortinet applications while liaising with vendors.
- Installed, set up, maintained, and troubleshot Windows and MacOS devices remotely and on-site.
- Managed routine Active Directory tasks including account creation, password resets, and backups.
Technical Support Agent
Xerox
Nashville, Tennessee
10.2010 - 01.2014
- Answered and adhered to client inquiries via phone and email, resolved customer issues in regards to trouble shooting and rebooting new and existing phone lines.
- Constructed solutions and provided troubleshooting instructions to coach clients on phone malfunctions.
- Executed department deadlines and quotas for completing incoming inquiries.
Education
Bachelors of Computer Science -
Middle Tennessee State University
Murfreesboro, TN08.2010
Skills
- Data analysis
- SQL
- Excel reporting
- Root cause analysis
- Technical troubleshooting
- Customer relationship management
- Problem solving
- Requirements gathering
- Verbal and written communication
- Project management
- Time management
- Client advocacy
- Data analysis expertise
Timeline
Sr. Business Analyst
Corpay
03.2023 - 04.2025
Sr. Technical Support Analyst
Corpay
03.2020 - 03.2023
Systems Administrator Team Lead
Best American Hospitality
01.2014 - 03.2020
Technical Support Agent
Xerox
10.2010 - 01.2014
Bachelors of Computer Science -
Middle Tennessee State University