Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robin Reed

Wichita Falls

Summary

Dynamic professional with a proven track record at Pelican's Restaurant, excelling in staff training and financial management. Enhanced team performance through effective motivation and innovative sales strategies, achieving a significant increase in revenue. Skilled in POS systems and dedicated to delivering exceptional customer service while fostering a positive work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Pelican's Restaurant
01.2014 - Current
  • Performed daily administrative tasks, such as ordering supplies, preparing financial reports, and reconciling accounts.
  • Utilized restaurant-specific accounting software for bookkeeping tasks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Assisted in recruiting, hiring and training of team members.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality with regular meetings.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Analyzed daily sales figures and developed strategies to increase sales, such as developing unique events and special promotions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Dental Assistant

Baird Family Dentistry
05.2013 - 01.2014
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Customer Service Representative

Dillards Department Store
04.2009 - 05.2013
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - Dental Hygiene

Midwestern State University
Wichita Falls, TX

No Degree - Dental Assistant

Vernon College
Wichita Falls, TX

Skills

  • Hospitality and accommodation
  • Staff training and development
  • POS system
  • Shift management
  • Financial management

Certification

Certified Dental Assistant

Timeline

Assistant Restaurant Manager

Pelican's Restaurant
01.2014 - Current

Dental Assistant

Baird Family Dentistry
05.2013 - 01.2014

Customer Service Representative

Dillards Department Store
04.2009 - 05.2013

No Degree - Dental Hygiene

Midwestern State University

No Degree - Dental Assistant

Vernon College

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Robin Reed