Robin Reese Appling
Euclid,OH
Summary
Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs. Seasoned accounting professional with over 25 years of experience in finance settings. Proficient in all facets of accounting reports and account reconciliations. Adept at generating year-end schedules and additional documents for accounting audits.
Overview
8
8
years of professional experience
Work History
Dental Insurance Coordinator /Administrative Assistant
Lyndhurst Family Dental
Lyndhurst, OH
01.2020 - 11.2022
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Customer Service Representative
ROE Dental Lab
Independence, OH, OH
03.2016 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Dental Office Receptionist
Cleveland, OH
02.2015 - 03.2016
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Education
Secondary Education
Alabama State University
Montgomery, ALDental Assisting / Front Desk Admirative
Cleveland Dental Institute of Dental
Mentor, OH05.2015
Skills
- Explaining Patient Benefits
- Statement Distribution
- Stop Payments
- Credit and Cash Transactions
- Dental Procedures
- Billing Data Verification
Timeline
Dental Insurance Coordinator /Administrative Assistant
Lyndhurst Family Dental
01.2020 - 11.2022
Customer Service Representative
ROE Dental Lab
03.2016 - 01.2020
Dental Office Receptionist
02.2015 - 03.2016
Secondary Education
Alabama State University
Dental Assisting / Front Desk Admirative
Cleveland Dental Institute of Dental
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