Robin Reid
Philadelphia,PA
Summary
Dedicated professional with 18 years of experience in healthcare administration, seeking a Patient Intake Specialist role. Skilled in intake processes, documentation accuracy, and insurance verifications. Proven track record in enhancing customer satisfaction and streamlining authorization procedures.
Overview
18
18
years of professional experience
Work History
Prior Authorization Representative
Children's Hospital Of Philadelphia
04.2021 - 07.2022
- Reconciled delinquent account balances and executed strategic repayment plans to enhance financial performance and account resolution
- Streamlined the prior authorization process, ensuring service eligibility verification and expedited processing of emergency requests, while also onboarding new staff in procedural adherence
- Maintained a high degree of accuracy in insurance validation through the use of specialized tools, minimizing billing errors and upholding strict adherence to HIPAA guidelines
- Delivered exceptional customer service by effectively resolving billing issues and liaising with healthcare professionals, consistently prioritizing patient confidentiality and efficiency.
Patient Intake Specialist
Children's Hospital Of Philadelphia
05.2004 - 07.2022
- Effectively resolved insurance discrepancies, leading to a notable 20% decrease in claim rejections
- Delivered exceptional patient service, reflected in a high 95% patient satisfaction score
- Enhanced operational productivity by 15% through diligent time management and adept handling of insurance verifications
- Minimized billing inaccuracies by 10%, thanks to rigorous scrutiny of medical documentation and patient data
- Streamlined payment procedures, resulting in a 25% improvement in reducing payment turnaround times
- Maintained a high standard of data integrity with a 95% accuracy rate in data entry and a 98% punctuality rate for task completion, while upholding patient privacy.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06.1992
Skills
- Microsoft Office Suite: Excel, PowerPoint, and Word
- Customer Services
- Icd-10
- Medical Billing
- Medical Records
- Effective Communication Skills
- EMR Systems
- Organizational Skills
- HIPAA Compliance
- Communication
- Organization
- Customer Service
- Attention To Detail
- Coordination
Timeline
Prior Authorization Representative
Children's Hospital Of Philadelphia
04.2021 - 07.2022
Patient Intake Specialist
Children's Hospital Of Philadelphia
05.2004 - 07.2022
High School Diploma -
George Washington High School
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