Sierra Wilkins
Cordova,TN
Summary
Accomplished Clinical Research Associate at St. Jude Hospital, adept in HIPAA compliance and Microsoft Office Suite, enhanced customer satisfaction through resolving complex issues. Proven track record in improving service efficiency and ensuring accuracy in clinical research data management. Demonstrates exceptional problem-solving and authorization skills, contributing significantly to operational excellence.
Overview
8
8
years of professional experience
Work History
Prior Authorization Representative
OptumRx
Remote
07.2021 - Current
- Handle incoming cases via phone or fax to process coverage requests from members and prescribers.
- Interpret business correspondence, technical procedures, and government regulations accurately.
- Escalate issues to Coverage Determination Clinical Pharmacists and Management as necessary.
- Conduct outreach to patients and providers, obtaining additional information for request processing.
Senior Customer Service Advocate
OptumRx
Remote
03.2019 - 07.2021
- Resolved complex issues and multiple variables in standardized situations, enhancing customer satisfaction.
- Answered customer calls on benefit eligibility and prescription status, ensuring accurate information delivery.
- Educated callers on prescription benefits, plan usage, and claims, improving customer understanding and retention.
- Guided customers through inquiries, leading to measurable improvements in service efficiency.
Clinical Research Associate
St. Jude Hospital
Memphis, TN
03.2016 - 03.2019
- Collected and entered clinical research data, ensuring accuracy and compliance with protocols.
- Verified proper handling and storage of clinical drug supplies, ensuring regulatory compliance.
- Coordinated the destruction of clinical supplies, maintaining accurate inventory records.
- Closed cases efficiently, contributing to the smooth operation of clinical trials.
Education
Bachelors Of Health Science -
University of Memphis
Memphis, TN2023
Skills
- Basic medical terminology
- Authorizations
- Benefit Coverage
- HIPAA Compliance
- Microsoft word (Suite,Exel & Powerpoint)
Volunteer
Clinical Research Intern, 2015 - Mar 2016
St Jude, Memphis, Tn
Nutrition Service Intern, May 2023 - Aug 2023
YMCA
Timeline
Prior Authorization Representative
OptumRx
07.2021 - Current
Senior Customer Service Advocate
OptumRx
03.2019 - 07.2021
Clinical Research Associate
St. Jude Hospital
03.2016 - 03.2019
Bachelors Of Health Science -
University of Memphis