Robin Robinson
Evanston,IL
Summary
Proven leader in disability support services, notably at Search Inc., where I enhanced community integration and staff performance through innovative training and compassionate caregiving. Skilled in client transportation and relationship building, my approach significantly improved client well-being and staff efficiency, setting new standards in care provision and team collaboration. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Search Inc.
12.2019 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Supervised daily activities and provided assistance to staff.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Assistant Store Manager
AW Zengeler Cleaners
06.2001 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Direct Support Professional Supervisor
Aspen Homes Inc
09.1998 - 06.2001
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Education
GED -
Evanston Township High School
1600 Dodge Ave Evanston Il. 60201Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Decision-making support
- Disability Awareness
- CPR AED
- Team Collaboration
- Relationship Building
- Attentive to People
- Fast Learner
- Time Management
- CPR Certification
- Self-Advocacy Training
- Community Integration
- Client Transportation
Additional Information
RULE 50 - ABUSE & NEGLECT/OIG RULE 50
03/20/2024 - 03/20/2025
SEXHARASS - Sexual Harassment Training
03/20/2024
UNIVERSAL - UNIVERSAL PRECAUTIONS/BLOODBORNE PATH
11/02/2023
CPR/FA - ADULT CPR/FA
10/24/2023 - 10/24/2025
SAFETY - SAFETY REFRESHER
09/15/2023
INCIDENT - INCIDENT REPORT
01/10/2024
DIET HOUSE - CBTA
04/13/2024
APPROVED PACE DRIVER
Timeline
Direct Support Professional
Search Inc.
12.2019 - Current
Assistant Store Manager
AW Zengeler Cleaners
06.2001 - 09.2019
Direct Support Professional Supervisor
Aspen Homes Inc
09.1998 - 06.2001
GED -
Evanston Township High School
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