Robin Roth
Bradford,OH
Summary
Detail-oriented professional with strong team coordination skills. Proven ability to enhance customer experiences through effective communication and swift issue resolution.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Field Supervisor
Retail Odyssey
04.2026 - Current
- Oversaw daily operations across multiple retail locations to ensure smooth functioning.
- Scheduled team shifts to optimize staff coverage and meet operational needs.
- Conducted regular audits to maintain operational efficiency.
- Resolved issues during field operations to minimize disruptions and maintain service quality.
- Communicated effectively with store management and staff.
Front Desk Receptionist
TownePlace Suites by Marriott
Sidney, OH
02.2026 - Current
- Greeted guests warmly and provided exceptional customer service at hotel reception.
- Managed check-in and check-out processes efficiently for all hotel guests.
- Answered phone calls promptly and addressed inquiries regarding room availability.
- Maintained cleanliness and organization of the front desk area throughout shifts.
- Handled cash transactions accurately, processing payments for rooms and services.
- Resolved guest complaints promptly, ensuring a positive experience during their stay.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
Server
Buffalo Wild Wings
Sidney, Oh
06.2013 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took and processed food and drink orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction during dining experiences.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma - Legal Secretary
Montgomery County Joint Vocational School
Clayton, Oh 08.1990 - 06.1991
Skills
- Field operations
- Operational audits
- Operational oversight
- Team coordination
- Cash handling
- POS operation
- Customer relationship management
- Issue resolution
- Staff training
- Work planning and scheduling
- Attention to detail
- Time management
- Effective communication
- Verbal and written communication
- Problem solving
- Customer service
References
References available upon request.
Timeline
Field Supervisor
Retail Odyssey
04.2026 - Current
Front Desk Receptionist
TownePlace Suites by Marriott
02.2026 - Current
Server
Buffalo Wild Wings
06.2013 - Current
High School Diploma - Legal Secretary
Montgomery County Joint Vocational School
08.1990 - 06.1991