Robin Ruano
New York,NY
Summary
Presentable, bilingual, and hardworking team player with a keen eye for personal appearance and hygiene. Committed to delivering exceptional service, prioritizing the highest standards of care for every guest. Outgoing, polite, and professional attitude towards all patrons reflects dedication to providing a memorable experience.
Overview
1823
1823
years of professional experience
1
1
Certification
Work History
Server/Catering Administrative
Gracie's Mews Diner
04.2023 - 10.2024
- Handle all Sales and Catering phone calls, inquiries, emails, and correspondence
- Track paperwork for new and departing staff, and ensure new staff are set up on the catering department's systems
- Prepare written menus for breakfast, lunch, and dinner, including noting allergens
- Ensure compliance with health and safety policies and procedures
- Maintain good working relationships with staff, fellows, and external clients
Server/Bartender
Gurney's Resorts Star Island Marina
04.2020 - 11.2022
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Increased sales significantly by upselling higher-end products to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
Gurney's Resorts Star Island Marina
11.202 - 04.2022
- Assists the Food & Beverage Director in organizing the activities of the restaurant to maintain the highest company standards of food & beverage quality and service
- Focusing most of their time on the dining room operations to overview the service staff and ensure that the guests receive the best quality of service per Gurney's Resorts brand standards
- Coordinating, planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest services and satisfaction, food quality, cleanliness and sanitation, also developing relationships with employees and guests to ensure the best guest experience
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Culinary -
Miami Dade College
High school diploma or GED -
MIAMI BEACH SENIOR HIGH SCHOOL
Skills
- Serving Experience
- Bartending
- Team member support
- Restaurant Management
- Culinary Experience
- Banquet Experience
- Kitchen Management Experience
- Food Safety
- Catering
- Inventory Control
- Pricing
- Upselling
- Purchasing
- Labor Cost Analysis
- Merchandising
- POS
Certification
- ServSafe
- Food Handler Certification
Languages
English
Spanish
Timeline
Server/Catering Administrative
Gracie's Mews Diner
04.2023 - 10.2024
Server/Bartender
Gurney's Resorts Star Island Marina
04.2020 - 11.2022
Culinary -
Miami Dade College
High school diploma or GED -
MIAMI BEACH SENIOR HIGH SCHOOL
Manager
Gurney's Resorts Star Island Marina
11.202 - 04.2022
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