ROBIN SCHUETZ
Livonia,USA
Summary
Capable professional with robust background in coordinating commercial activities and ensuring smooth operations. Proven ability to streamline processes and enhance team efficiency without overstating achievements. Demonstrated skills in problem-solving and stakeholder communication.
Overview
29
29
years of professional experience
Work History
Commercial Coordinator
Eaton Corporation (Contractor)
Southfield, Michigan
09.2025 - Current
- Assist the sales team in achieving targets and goals by providing administrative support and facilitating smooth communication between departments.
- Process and manage OEM prototype orders: Coordinating with sales, credit, engineering, plant, and customers to ensure timely delivery of products.
- Compiled and uploaded evidence books in OEM systems to support approvals, pricing verification, and invoicing
- Facilitate cross-departmental collaboration by engaging with engineering, procurement, and logistics teams for efficient project execution.
Inside Sales / Customer Service
Almetals
Wixom, MI
12.2024 - 09.2025
- Primary point of contact for customer inquiries through phone calls, email, or website for North American specialty metals processor and distributor
- Prepared and submitted customer quotations, supporting pricing and sales activities
- Executed order confirmations and ensured timely processing through collaboration with logistics teams.
- Maintained accurate records of customer interactions within CRM systems to ensure seamless follow-ups.
- Skilled at working independently and collaboratively in a team environment.
Sales Manager
Metal One America
Southfield
04.2019 - 05.2024
- Coordinated supply and inventory planning for Ford Mexico programs, supporting 20+ parts and shipments of approximately 40,000 metric tons annually
- Supported global program activity, serving as key coordinator with Ford MP&L for die trials, end‑of‑production planning, and new program launches
- Contributed to logistics optimization initiatives that resulted in approximately $500K in annual customer cost savings
- Built strong working relationships with Ford Purchasing, supporting a near 40% increase in account volume
- Maintained accurate program documentation, pricing and inventory data while coordinating cross‑functional planning with teams in Japan, the U.S., and Mexico to align forecasts and logistics
Assistant Sales Manager
Metal One America
Southfield
06.2015 - 04.2019
- Managed inventory levels and optimized supply chain processes using Excel MRP tools to ensure timely product availability.
- Collaborated in the development of quotes for new programs and spot purchases to enhance procurement efficiency.
- Assisted teams with international travel to warehouses and plants for meetings and inventory counts. Supported inventory management processes through on-site evaluations. Participated in meetings to facilitate communication and collaboration among stakeholders.
- Advanced to Sales Manager role to enhance sales strategies and improve team productivity.
Sales Coordinator
Metal One America
Southfield
12.2011 - 06.2015
- Coordinated international shipments between Japan and Mexico, ensuring accurate order tracking and timely delivery
- Reconciled invoices and supported accounts payable processes, resolving discrepancies to ensure accurate and timely payments
- Prepared and distributed customs and shipping documentation to support international trade activities
- Performed inventory reconciliation and investigated discrepancies to improve data accuracy
- Recognized for performance and promoted to Assistant Sales Manager
Sales Coordinator
Marubeni America Corporation
Southfield
10.2007 - 11.2011
- Supplied Asian battery cells to U.S. customers
- Planned inventory based on customer demand
- Issued purchase orders and tracked orders through delivery
- Coordinated shipments to ensure cost‑effective, on‑time delivery
- Managed supplier and U.S. import coordination
Buyer
Jervis B. Webb
01.2007 - 05.2007
- Processed internal purchase requisitions
- Identified and interviewed potential vendors for required components.
- Awarded jobs to vendors with best terms and conditions
- Maintained purchasing documents and supplier records
- Closely monitored and identified potential risks in the supply chain. Communicated risks and offered resolutions to management / internal and external clients
Product Service Supervisor/Customer Service Representative
Pella Window and Door Co
West Bloomfield, Michigan
01.1997 - 06.2006
- Managed a team of 14 for the Product Service Department call center covering all Southeastern Michigan
- Selected and interviewed candidates to fill open positions; prepared and presented performance reviews; redirected as needed based on performance
- Coordinated activities to resolve customer issues related to merchandise, service, and billing
- Prepared, analyzed, and monitored department metrics to drive continuous improvement, efficiency, and 100% customer satisfaction ratings
- Participated in and led Kaizen events to develop processes to increase efficiency of division. In doing so, we were able to reduce service lead times and increase the number of first-time complete appointments
- Promoted to supervisor after five years as customer service rep.
Education
Bachelor of Business Administration - Business
Baker College
Owosso, MI05-2027
Associate of General Studies -
Oakland Community College
Farmington Hills, MI12-2011
Skills
- Customer service
- Data analysis
- Process improvement
- Project management
- Inventory control
- Team collaboration
- Excel, Oracle, SAP, Microsoft, BI
Timeline
Commercial Coordinator
Eaton Corporation (Contractor)
09.2025 - Current
Inside Sales / Customer Service
Almetals
12.2024 - 09.2025
Sales Manager
Metal One America
04.2019 - 05.2024
Assistant Sales Manager
Metal One America
06.2015 - 04.2019
Sales Coordinator
Metal One America
12.2011 - 06.2015
Sales Coordinator
Marubeni America Corporation
10.2007 - 11.2011
Buyer
Jervis B. Webb
01.2007 - 05.2007
Product Service Supervisor/Customer Service Representative
Pella Window and Door Co
01.1997 - 06.2006
Bachelor of Business Administration - Business
Baker College
Associate of General Studies -
Oakland Community College