Robin Smith
Irvington,NJ
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Field Representative
State Of New Jersey-Dept Of Community Affair
Paterson, NJ
04.2017 - Current
- Takes lead in enrolling and determining participant
eligibility, preparing Housing Assistance Payments Contracts, authorizing and processing subsidy benefit payments. - Instructs program applicants on benefits and requirements of Section 8 Housing Choice Voucher and State Rental Assistance
Programs including tenants' obligations and responsibilities for maintaining rental housing units in good condition. - Inspects rental units, and re-certifies program participants
in Section 8 Housing Choice Voucher (HCV) and State Rental Assistance (SRAP)Programs, and other federal and State housing
assistance programs. - Compiles required documentation such as participants' income verification, utility costs, medical expenses, evidence of disability status, and other required data, and prepares or assists in completion of participant's application.
- Establishes and maintains communication with program participants and their sponsoring service agencies to ensure effective delivery of required supportive services and takes necessary corrective action where support services are not being provided.
- Takes lead in coordinating work and instructing employees on program operating procedures, methods and field or office responsibilities; reviews work of lower-level field staff.
Field Representative
State Of New Jersey-Dept Of Community Affairs
East Orange, NJ
04.2009 - 04.2017
- Administered six different HUD and State housing programs. Evaluated documentation for eligibility, conducted tenant program information sessions, negotiated rental contracts with property owners, inspected prospective and existing tenant housing in accordance with HUD housing quality standards.
- Maintain tenant cases for initial year on programs in accordance with program rules.
- Liaison for field office with outside agencies that utilize Department of Community Affairs to administer their housing programs.
- Utilized department computer programs to input and compute participant data and income information.
Family Service Worker
County Of Essex
, New Jersey
03.2006 - 08.2009
- Responsible for management and maintenance of client cases for New Jersey residents receiving state and federal regulated social services and benefits; cash, food stamps and Medicaid.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Inspect, evaluate and determine fitness of domiciles for client's who are eligible to receive temporary housing assistance (TRA).
- Determine need for housing necessities such as refrigerators and furniture through interviews and inspections.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Enrollment Associate
Horizon HealthCare Via Staffing Remedies
West Orange, NJ
11.2005 - 08.2006
- Responsible for reviewing and coding new enrollment applications for appropriate billing for new health insurance product offered by company.
- Assurance of accuracy of applications by comparing and investigating information with enrollment department.
- Reviewing and inputting application information into billing system for appropriate billing within 48hr time period.
- Maintain accounts by reviewing and mailing grace period and termination letters to delinquent subscribers.
Sales Associate
Macy's
Short Hills, NJ
04.2005 - 03.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Service Representative
Verizon
Newark, NJ
04.1999 - 10.2003
- Provided service and support to independent telecommunication companies using Verizon network.
- Translated, issued and provisioned 20-30 service orders daily via computer generated requests from various competing telecommunication companies.
- Assisted customers with rejected service order requests, missed service dates, and service operation.
- Researched and issued service orders to correct and assure accurate account billing.
- Performed work on company owned computed systems, Microsoft applications and internet driven company databases.
Consultant
Verizon
Newark, NJ
03.1993 - 04.1999
- Served as principal link between Verizon and residential customers in call center environment.
- Interviewed customers through open-ended questioning and empathy statements to attain information necessary to resolve their issues relating to new service, service relocation, service charges, billing and account adjustments.
- Researched and evaluated customer call inquires in order to determine company error or fraud.
- Verified customers credit worthiness through background and identification checks, previous residence searches and employment history.
Education
Bachelor of Science - Economics/Finance
Fairleigh Dickinson University
Madison, NJ05.1991
Skills
- Multitasking abilities
- Excellent work ethic
- Flexible & Adaptable
- Teamwork
- Computer skills
- Account servicing
- Staff Training
- Detail-oriented
Certification
- Certified , Nan McKay-Housing Specialist - 2018
Timeline
Senior Field Representative
State Of New Jersey-Dept Of Community Affair
04.2017 - Current
Field Representative
State Of New Jersey-Dept Of Community Affairs
04.2009 - 04.2017
Family Service Worker
County Of Essex
03.2006 - 08.2009
Enrollment Associate
Horizon HealthCare Via Staffing Remedies
11.2005 - 08.2006
Sales Associate
Macy's
04.2005 - 03.2006
Service Representative
Verizon
04.1999 - 10.2003
Consultant
Verizon
03.1993 - 04.1999
Bachelor of Science - Economics/Finance
Fairleigh Dickinson University