Robin Souliere
Alton,NH
Summary
Dedicated Licensed Nursing Assistant skilled in patient care, vital signs monitoring, and ADL support. Committed to maintaining patient dignity and fostering emotional well-being through reliable and compassionate service.
Overview
5
5
years of professional experience
Work History
Licensed Nursing Assistant
Wolfeboro Bay Center
Wolfeboro, NH
12.2024 - 01.2026
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate support to residents, fostering positive emotional well-being.
- Maintained cleanliness and safety of resident areas according to infection control protocols.
- Documented patient care activities accurately in electronic health records systems.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Host
Evviva Trattoria
Rochester, NH
12.2023 - 09.2024
- Greeted and seated guests, ensuring optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and wait staff to streamline service efficiency.
- Trained new hosts on customer service protocols and seating procedures.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Food Runner
Fosters Tavern
Alton, NH
04.2021 - 10.2023
- Coordinated timely delivery of food and beverages to tables, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and minimize delays.
- Assisted servers in maintaining clean and organized dining areas for optimal guest comfort.
- Monitored inventory levels of food supplies, communicating needs to management promptly.
- Trained new team members on restaurant protocols and efficient service standards.
- Addressed customer inquiries regarding menu items, contributing to a knowledgeable dining atmosphere.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Shift Lead
Jellystone Park Camp Resorts
Milton, NH
04.2021 - 10.2023
- Supervised daily operations, ensuring adherence to safety and service standards.
- Trained and mentored team members on customer service best practices.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented process improvements, enhancing guest satisfaction and operational efficiency.
- Resolved guest inquiries and complaints, fostering positive experiences and retention.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
High School Diploma -
Homeschooled
Alton, NHLNA -
Lakes Region Community College
Laconia, NHNo Degree - Health Science
Franklin Pierce University
Rindge,NH05.2029
Skills
- Bathing assistance
- Patient care
- Vital signs monitoring
- Dressing assistance
- Reliability
- Direct patient care
- Empathy and compassionate care
- Organizational skills
- HIPAA compliance
- CNA certification
- Active listening
- Patient-focused care
- Decision-making
- Activities of daily living ADL support
- Calm under stress
- Dementia care
- Heavy lifting
- Bedside manner
- Privacy and confidentiality
- Feeding assistance
- Transfer techniques
- Ambulation assistance
Timeline
Licensed Nursing Assistant
Wolfeboro Bay Center
12.2024 - 01.2026
Host
Evviva Trattoria
12.2023 - 09.2024
Food Runner
Fosters Tavern
04.2021 - 10.2023
Shift Lead
Jellystone Park Camp Resorts
04.2021 - 10.2023
High School Diploma -
Homeschooled
LNA -
Lakes Region Community College
No Degree - Health Science
Franklin Pierce University