Robin Spaulding
Dunlow,WV
Summary
Compassionate professional known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include excellent customer service, empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
29
29
years of professional experience
Work History
In-Home Caregiver
Cornerstone Caregiving
Ashland, KY
11.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and client instructions.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Provided companionship to enhance clients' mental and emotional well-being.
- Communicated effectively with families about client progress and concerns.
- Maintained a clean and safe environment for clients at all times.
- Coordinated transportation for clients to appointments and social outings.
- Documented daily care activities and any changes in client conditions accurately.
- Responded promptly to emergency situations in a calm manner.
Customer Service Representative
Amazon
02.2021 - 10.2022
- Resolved customer complaints through effective communication and problem-solving techniques.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries regarding orders and product information.
- Educated customers on product features, promotions, and delivery options available.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed returns and exchanges according to company policies and procedures.
- Maintained knowledge of company policies, products, and services for accurate assistance.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director of Operations
Wayne County Farmers Cooperative
Dunlow
04.2018 - 09.2020
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Coordinated supply chain logistics to maintain inventory levels and meet demand.
- Monitored compliance with industry regulations and internal policies for quality assurance.
- Ensured compliance with applicable laws, regulations, industry standards.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees on operational procedures and safety standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cook
Wayne County BOE
Wayne, WV
06.1997 - 04.2018
- Prepared meals following specific dietary guidelines and recipes.
- Collaborated with team members to ensure timely meal service delivery.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Managed inventory by tracking supplies and placing orders as needed.
Security Assistant
Buck Security
Dunlow, West Virginia
04.2014 - 08.2016
- Monitored security systems and conducted regular inspections of facilities.
- Assisted in developing and implementing security protocols and procedures.
- Responded to incidents and emergencies, coordinating with law enforcement as needed.
- Trained new security personnel on policies, procedures, and safety measures.
- Maintained detailed logs of daily activities and incidents for record-keeping.
- Provided excellent customer service, addressing visitor inquiries and concerns promptly.
- Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
Education
Crum High School
Crum, WVSkills
- Client privacy
- Attention to detail
- Time management
- Customer service
- Communication skills
- Social interaction
References
References available upon request.
Timeline
In-Home Caregiver
Cornerstone Caregiving
11.2025 - Current
Customer Service Representative
Amazon
02.2021 - 10.2022
Director of Operations
Wayne County Farmers Cooperative
04.2018 - 09.2020
Security Assistant
Buck Security
04.2014 - 08.2016
Cook
Wayne County BOE
06.1997 - 04.2018
Crum High School