ROBIN STUPP
Bradenton,FL
Summary
Dedicated and proactive professional with proven ability to increase revenues in start-up, turnaround, and high growth environments. A strong manager, able to build high performing teams and develop personnel into supervisory and managerial roles. Demonstrated broad-based strengths and accomplishments in
Overview
26
26
years of professional experience
Work History
Area Manager
OSH KOSH B'GOSH
01.2001 - 01.2005
- Selected by senior management to direct 19 stores in region (NY, CT, ME, MA, NH, VT)
- Training of all Store Managers and recruiting Store Manager "in training" candidates; evaluate weekly performance and provide feedback to the Regional Manager; trained six new Store managers.
- Worked closely with regional manager to plan and execute new store openings, including, staffing and training.
- Travel regularly to meet the remediation training requirements of targeted stores to bring up to Oshkosh standards in operation and financial performance; act as resource to regional Store Managers on staff, operational, VM, and related issues.
- Visit stores regularly to provide evaluations to Regional Manager; travel to all stores for quarterly audits.
- Liaison to stores during Regional Manager's absence; address issues and provide guidance
Store Manager
KIRKLAND'S
01.2016 - Current
- KPI/Metrics, continuously exceeds monthly and quarterly goals for: email capture, loyalty programs and credit card penetration.
- Execute and maintain customer engagement to make conversion goals
- 2016: number two store in the district. 2017: number one store in the district. 2018: nominated twice for MPV in the district and one for MPV in the region.
- Consistently hire and train for bench talent, to be ready to reach their next level.
Store Manager
01.2000 - 01.2005
- Challenged with turning around an underperforming store on Fifth Avenue, experiencing three consecutive years of declining sales.
- Recruited new staff and retrained existing staff in sales and customer service techniques.
- Worked closely with Regional Manager to develop and implement seasonal merchandising, inventory, and visual strategies; weekly conference calls with Allocates to ensure proper merchandise level for store..
- Implemented strong loss prevention procedures that brought shrink from 4% to under1%.
- Brought payroll under control and met payroll matrix for 30 staff.
- Generated 16 months of double digit sales increases, becoming the number one volume store for the company
- Achieved monthly bonuses for sales and inventory
- Received inventory awards for 2001, 2002 and 2003
- Elevated Secret Shopper scores from 55 to 80.
Store Manager
BEALLS OUTLET
01.2014 - 01.2016
- Developed strategies to ensure the store was making company metrics and sales
- 2015, sales increase by 9%, sales trending in 2016 to double digit increase
- Inventory shrink, kept under company standards
- Built solid relationships with, President, Vice President, buyers and allocators
- Assisted with new corporate employees for a day of training in my store, on monthly basis
- Responsible for staff development, training, and overall performance to enhance their potential for promotion
- Nominated to be the go to person for our new online hiring website
- Nominated for ACE Manger
Store Manager
PAYLESS SHOE STORES
01.2011 - 01.2013
- First year was able to generate double digit increases up 19 percent
- Was able to get the store off the intensive care program by implementing a selling culture in the store
- Created a positive work environment by coaching and explaining to all employees the payless culture
- Was picked by the district leader to go to safety fairs to promote our shoes and explain all the benefits and features of our products
Store Manager/Special Project Manager
CARTERS/OSH KOSH B'GOSH
01.2009 - 01.2011
- Opened 2 Carters and 1 Osh Kosh store for the company within the first six months back with them
- Trained and developed the Osh Kosh team in Milford CT, getting them ready for the Board of Directors walk through, new store layout
- Hired and developed the team for the Bay Terrace Queens location.
Director /Store Manager
STEVE AND BARRYS
01.2006 - 01.2009
- Managing and directing all aspect of a flagship store, number one volume store for the company
- Utilized merchandising skills to drive sales through effective merchandising presentations.
- Created a positive work environment by coaching, mentoring and ensuring all personnel policies are being followed.
- Worked alongside with the senior creative director setting all visual presentations for all of the celebrity launches: Bitten by Sarah Jessica Parker, Starbury by Stephon Marbury, Dear by Amandya Bynes
Chief Workshop Manager
BUILD A BEAR WORKSHOP
01.2005 - 01.2006
- Opened 1st flagship store in New York.
- Multiple level store introducing new Friends 2 Be Made Concept and Eat with Your Bear Hands Cafe.
- Responsible for hiring, training and development of 12 managers and 150 employees.
- Ensured that the Build a Bear experience was conveyed to each guest though extensive hands on and individual training of each employee
- Worked closely with corporate executives in planning and executing numerous charitable and marketing events which included, Make a Wish Foundation, and Stuff with hugs.
- Worked side by side with Chief Workshop Director to meet and exceed company standards and practices.
- Achieved higher than expected guest service scores and budgeted payroll % for quarterly projections.
Education
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Fashion Institute of Technology
01.1989
Skills
- District/Store Management
- Payroll Management
- Performance Evaluations
- Staff Training & Development
- Loss Prevention
- Inventory Control
- Employee Relations
- Management Reporting
- Visual Merchandising
Timeline
Store Manager
KIRKLAND'S
01.2016 - Current
Store Manager
BEALLS OUTLET
01.2014 - 01.2016
Store Manager
PAYLESS SHOE STORES
01.2011 - 01.2013
Store Manager/Special Project Manager
CARTERS/OSH KOSH B'GOSH
01.2009 - 01.2011
Director /Store Manager
STEVE AND BARRYS
01.2006 - 01.2009
Chief Workshop Manager
BUILD A BEAR WORKSHOP
01.2005 - 01.2006
Area Manager
OSH KOSH B'GOSH
01.2001 - 01.2005
Store Manager
01.2000 - 01.2005
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Fashion Institute of Technology
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