Robin Taylor
Woodson,AR
Summary
Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventative education, advocacy, mediation and counseling to students. Sensitive to the socioeconomic and cultural differences of students. Experienced Career Counselor with a demonstrated history of improving career planning and job placement success.
Overview
11
11
years of professional experience
Work History
Community Based Education Coordinator
Arkansas Foundation for Medical Care
Little Rock, AR
02.2025 - Current
- Developing and coordinating community education programs and events.
- Building partnerships with schools, nonprofits, businesses, and community organizations.
- Recruiting, training, and supporting volunteers and program participants.
- Monitoring program outcomes and preparing reports.
- Managing schedules, budgets, and educational resources.
- Promoting programs through community outreach and public engagement.
- Ensuring programs meet organizational goals and community needs.
- Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Dropout Prevention/Student Engagement Specialist
Responsive Education Solutions
Little Rock, AR
10.2022 - 02.2025
- Building positive relationships with students.
- Encouraging participation in academic, social, and extracurricular activities.
- Identifying barriers to student success (attendance, motivation, personal challenges) and connecting students with appropriate support services.
- Planning and coordinating student events, workshops, and engagement programs.
- Monitoring student progress and outreach to students who may be at risk of disengaging.
- Collaborating with faculty, advisors, counselors, and families to improve student outcomes.
- Promoting an inclusive and supportive learning environment.
- Understands and maintains confidentiality.
Elementary School Counselor
Capital City Lighthouse Charter School
North Little Rock, AR
07.2021 - 09.2022
- Supporting students with emotional, behavioral, or social challenges.
- Teaching classroom lessons on topics like friendship, conflict resolution, emotional regulation, and decision-making.
- Meeting individually or in small groups with students who need extra support.
- Helping identify students who may need additional services or evaluations.
- Working with teachers, parents, and administrators to create supportive learning environments.
- Responding to crises, such as family changes, grief, bullying, or traumatic events.
- Promoting school attendance, positive behavior, and academic success.
- Maintained confidential behavioral data, special education reports and services reports.
- Provided Weekly Classroom Lessons for grades K-5th grade.
Medicare Coordinator
Carelink, Inc.
North Little Rock, AR
10.2020 - 07.2021
- Explaining Medicare Parts A, B, C (Medicare Advantage), and D.
- Helping patients determine eligibility and enroll in Medicare plans.
- Coordinating benefits when a patient has Medicare and other insurance, ensuring claims are billed correctly.
- Assisting with prior authorizations, referrals, and coverage questions.
- Educating patients about costs, deductibles, and available financial assistance programs.
- Working with physicians, hospitals, pharmacies, and insurance companies to coordinate patient care.
- Helping resolve billing issues and denied claims.
Member Education Supervisor
Arkansas Foundation For Medical Care
Little Rock, AR
09.2019 - 06.2020
- Supervising and coaching member education staff.
- Developing and implementing educational programs, workshops, and resources.
- Ensuring members receive accurate information about products, services, policies, or benefits.
- Monitoring program effectiveness and making improvements based on feedback and data.
- Collaborating with other departments to address member needs and improve engagement.
- Tracking performance metrics and preparing reports.
- Ensuring compliance with applicable regulations and organizational policies.
- Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Medicaid Beneficiary Educator
Arkansas Foundation For Medical Care
Little Rock, AR
12.2015 - 09.2019
- Explaining Medicaid benefits, covered services, and eligibility rules.
- Helping beneficiaries choose or change a primary care provider (PCP).
- Educating members about preventive care, chronic disease management, and healthy behaviors.
- Assisting with scheduling appointments and accessing community resources.
- Explaining members' rights, responsibilities, and the appeals or grievance process.
- Helping beneficiaries navigate referrals, prior authorizations, and care coordination.
- Providing culturally appropriate education and connecting members with social services when needed.
- Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Education
Bachelor of Science - Psychology
University of Phoenix
Little Rock, AR2010
Master of Science - School Counseling
John Brown University
Little Rock, AR2018
Skills
- Community Outreach and Engagement
- Communication and Public Speaking
- Data Collection and Reporting
- Grant Writing
- Individual and Group Counseling
- Leadership and Teamwork
- One-On-One Counseling
- Patient Education
- Problem-Solving and Organizations Skills
- Program Coordination and Project Management
- Relationship Building and Mentoring
- Strong Communication and Interpersonal Skills
Timeline
Community Based Education Coordinator
Arkansas Foundation for Medical Care
02.2025 - Current
Dropout Prevention/Student Engagement Specialist
Responsive Education Solutions
10.2022 - 02.2025
Elementary School Counselor
Capital City Lighthouse Charter School
07.2021 - 09.2022
Medicare Coordinator
Carelink, Inc.
10.2020 - 07.2021
Member Education Supervisor
Arkansas Foundation For Medical Care
09.2019 - 06.2020
Medicaid Beneficiary Educator
Arkansas Foundation For Medical Care
12.2015 - 09.2019
Master of Science - School Counseling
John Brown University
Bachelor of Science - Psychology
University of Phoenix