Robin Thomas
Carmel,IN
Summary
Reliable and upbeat business professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
22
22
years of professional experience
Work History
Store Director
Fresh Thyme Market
Indianapolis, IN
02.2024 - Current
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Store Lead
Walmart
Indianapolis, IN
09.2022 - 02.2024
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Managed profit and loss reports to maximize store profitability
- Managed safety and compliance throughout facility
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
Academy Lead
Walmart
Peru, Il
05.2021 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed trained facilitators to lead training classes
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Facilitated classes on fancials
- Managed an office setting
Front End Coach
Walmart
Brownsburg, IN
10.2019 - 05.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed accounting processes
Training Facilitator
Walmart
Brownsburg, IN
05.2017 - 10.2019
- Documented class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Administered assessments before, during and after courses.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Assistant Manager
Walmart
12.2005 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
News Gazette
Champaign, IL
08.2002 - 05.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sold abs processes news paper subscriptions to customers
- Cancaeled customer subscriptions upon request
Education
Secondary Education - History
Parkland College
Champaign, ILDiploma - General
Central High School
Champaign, IL05.2003
Skills
- Adaptable to Changing Demands
- Leading Staff Meetings
- Special Assignments
- Inventory Tracking and Storage
- Manage operations financials
- Profit and loss statement analysis
Timeline
Store Director
Fresh Thyme Market
02.2024 - Current
Store Lead
Walmart
09.2022 - 02.2024
Academy Lead
Walmart
05.2021 - 02.2023
Front End Coach
Walmart
10.2019 - 05.2022
Training Facilitator
Walmart
05.2017 - 10.2019
Assistant Manager
Walmart
12.2005 - 05.2017
Customer Service Representative
News Gazette
08.2002 - 05.2006
Secondary Education - History
Parkland College
Diploma - General
Central High School