Robin Underwood
Suisun,CA
Summary
Secure a challenging position that will allow me to use my broad base of skills in a positive work environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
35
35
years of professional experience
Work History
CSR
Solano-napa Pet Emergency Clinic
Fairfield, CA
02.2023 - Current
- Responsibilities included triaging patients, checking patients in, reviewing estimates, summarizing discharge instructions, going over medications, answering phone calls, returning calls, emailing patient records, and allocating diagnostic results.
Front office manager
SUNSET ANIMAL Hospital (Parkway Animal center)
01.2012 - 01.2022
- Responsibilities include scheduling CSR staff, interviewing prospective employees, resolving difficult client interactions, ordering therapeutic pet diet for hospital and clients, trained pharmacy assistant, valid VACS Permit.
Program manager
episcopal services for youth
01.1990 - 01.1994
- Managed group home for adolescents mandated by the court for in patient residential treatment.
Education
Bachelor of science - Sociology and Social Work
warner pacific college
12.1988
Skills
- CSR Manager
- Maintains positive work environment
- Active member of management team
- Provide training and evaluate staff progress
- Order and maintain food inventory
- Fill pharmacy requests and quality control verification
Timeline
CSR
Solano-napa Pet Emergency Clinic
02.2023 - Current
Front office manager
SUNSET ANIMAL Hospital (Parkway Animal center)
01.2012 - 01.2022
Program manager
episcopal services for youth
01.1990 - 01.1994
Bachelor of science - Sociology and Social Work
warner pacific college
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