Robin Vorheis-Estrada

• Used training materials for different learning styles, accommodating individual needs and preferences.
• Ensured compliance with relevant laws and regulations pertaining to worker safety during all phases of the package handling process by conducting regular audits of procedures followed by employees under my supervision.
• Sorted and stacked finished items.
• Operated shrink wrap, banding and other wrapping machines.
• Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
• Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
• Inspected items for defects and damage.
• Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
• Cleaned and maintained production area and equipment.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Inspected items to identify discrepancies and damages and reported to supervisor.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Monitored outgoing packages for proper labels and accurate address information.
• Secured items for storage or shipment.
• Adjusted machine settings to accommodate different items and packaging materials.
• Loaded and unloaded items from production line.
• Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
• Weighed packaged items to calculate total weight.
• Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
• Loaded items onto conveyor belts and pallets.
• Placed items into bags, boxes or other containers.
• Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.

* Sorted packages on moving conveyor belts and placed them according to route numbers and zip codes.

* sewed mattress pads for Desert Industries

*Learned how to sew on three different types of sewing machines.

• Interacted with customers via telephone, email, and occasionally in person.
• Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
• Contributed to an increase in repeat business through proactive communication efforts surrounding upcoming appointments or special promotions.
• Supported company leaders by scheduling appointments and organizing itinerary.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Called and rescheduled appointments for clients.
• Assessed customer needs and responded to customer emails and calls.
• Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
• Set up free trials for potential customers to try out water coolers.
• Set up free trial closes for sales team.

• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed office operations while scheduling appointments for department managers.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Contacted customers to verify lead information on set free trials.
• Contacted county recorders office to verify home ownership.
• Printed leads for phone room
• Dispatched calls to SVC team
• Set up closes on free trials for sales team.

• Started off as a residential appointment setter.
• Promoted to room manager / Sales manager
• Confirmed set appointments with customers
• Confirmed home ownership
• Set up free trial closes for sales reps
• Created cost per sales reports weekly
• Set up and ran booths at home show daily
• Placed free trial boxes in business
• Door knocked
• Interviewing and hiring of new employees
• Answered calls and concerns from customer and sales team.

• Set up commercial apts for sales rep
• Set up free trials for commercial accounts
• Set up free trial closes
• Printed leads. Called from phone book called warm canvasses leads and cold calls.
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• Exceeded targets by building, directing, and motivating high-performing sales team.
• Set up appointments with interested customers according to schedule availability.
• Contributed to long-term customer retention rates through ongoing relationship management efforts such as follow-up calls, personalized promotions, and attentive customer service resolution processes.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Supported organizational growth by fostering a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.

• Cold called from phone book as well as canvased cards reps brought in
• Set commercial appointments
• Answered questions when customers called in