Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Wallace

Las Vegas

Summary

Dynamic VIP Support Specialist with a proven track record at Caesars Sportsbook Digital, excelling in conflict resolution and customer service. Adept at incident management and fostering strong relationships, I leverage effective communication to enhance guest satisfaction and ensure compliance with responsible gaming practices. Committed to delivering innovative solutions and exceptional support.

Overview

8
8
years of professional experience

Work History

VIP Support Specialist

Caesars Sportsbook Digital
Las Vegas
12.2023 - Current
  • Assist VIP guests with any type of issues or concerns regarding sports betting, casino, promotions, and payments.
  • Contact internal departments such as, but not limited to, Writers, Payments, and Online Promotions to help resolve all issues or concerns that VIP guests may have.
  • Currently a Responsible Gaming Ambassador, assist guest about their options regarding Responsible tools and log Incident(s) if necessary.

Customer Support Representative - Escalation

Caesars Sportsbook Digital
Las Vegas
10.2023 - 12.2025
  • Troubleshot technical problems using provided resources or third-party tools.
  • Ensured compliance with company policies and procedures related to customer service operations.
  • Assist all guests who requested a supervisor to help quickly resolve their issues and/or concerns.

Customer Support Specialist

Caesars Sportsbook Digital
Las Vegas
06.2023 - 10.2023
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Researched customer inquiries using available resources, such as internal departments, Caesars Sportsbook website, and information provided by leadership.

Allied Travel Recruiter

Emerald Health Services
Las Vegas
11.2021 - 04.2023
  • Full Cycle Travel Recruiter for Allied Professional for short term assignments across the country.
  • Interviewed the clinician to determine the best facilities and locations to meet both the expectations of the clinician and the facility.
  • Build and establish relationships with all clinicians assigned to me to maintain my 'book of business.'

Director of Sales

Terrana Group
Chicago
07.2018 - 11.2021
  • Assisted in developing long-term strategic objectives for the organization's overall success.
  • Interviewed Financial Advisors to help determine the best route for placement, i.e. Wire house, hybrid, or RIA platform.
  • Responsible for assisting other agents with coordinating interviews with our partners.
  • Identified, developed and maintained relationships with key customers and partners.

Executive Consultant

Terrana Group
Chicago
07.2017 - 07.2018
  • Provided expertise during negotiations with third-party organizations regarding business partnerships or joint ventures.
  • Researched current trends in the marketplace to develop innovative solutions that meet customer needs.
  • Advised executives on effective leadership strategies in order to maximize team productivity.

Education

High School Diploma -

Junipero Serra High School
San Diego
06-1991

Skills

  • Conflict resolution
  • Data research
  • Responsible gaming
  • Customer service
  • Incident management
  • Problem-solving abilities
  • Reliability
  • Multitasking and prioritization
  • Effective communication
  • Teamwork and collaboration

Timeline

VIP Support Specialist

Caesars Sportsbook Digital
12.2023 - Current

Customer Support Representative - Escalation

Caesars Sportsbook Digital
10.2023 - 12.2025

Customer Support Specialist

Caesars Sportsbook Digital
06.2023 - 10.2023

Allied Travel Recruiter

Emerald Health Services
11.2021 - 04.2023

Director of Sales

Terrana Group
07.2018 - 11.2021

Executive Consultant

Terrana Group
07.2017 - 07.2018

High School Diploma -

Junipero Serra High School

Similar Profiles

CREATE PROFILE
Robin Wallace
Want your own profile? Create for free at Resume-Now.com