Summary
Overview
Work History
Education
Skills
Timeline
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Robin Wood

Lakeland,FL

Summary

Proven Care Coordinator and Medical Front Office Receptionist at Optum, adept in healthcare operations and patient education. Excelled in managing patient caseloads and maintaining strict HIPAA compliance, enhancing patient satisfaction and care effectiveness. Demonstrated exceptional organizational skills and documentation proficiency, ensuring optimal service delivery and privacy adherence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Care Coordinator

Optum
10.1999 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Medical Front Office Receptionist

Optum
04.1997 - 10.1999
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

Medial Assistant

Webster
Tampa, FL
03.1997

Associate of Arts - Culinary Arts

Baltimore International College
Baltimore, MD
07.1993

Skills

  • Documentation
  • Patient Education
  • Organizational Skills
  • Healthcare operations
  • Policy Adherence
  • Medical Terminology
  • Insurance Practices
  • HIPAA Guidelines
  • Medicare Compliance
  • Interdepartmental Collaboration

Timeline

Care Coordinator

Optum
10.1999 - Current

Medical Front Office Receptionist

Optum
04.1997 - 10.1999

Medial Assistant

Webster

Associate of Arts - Culinary Arts

Baltimore International College

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Robin Wood