Robin Young

Greensboro,NC

Summary

years of professional experience

Carolina Neurosurgery And Spine Associates

10.2012 - 12.2023

Oversee day-to-day operations across several departments to ensure efficiency, cohesiveness, productivity and an exceptional patient experience.
Develop team members through formalized training, coaching, and performance management.
Managed budget and resources, optimizing allocation for maximum impact on business objectives.
Analyzed patient feedback (not related to surgery) and identified areas where we could improve patient experience
Implemented data-driven processes to enhance operational performance and achieve office goals.
Oversee hiring and training of new team members.
Monitored office workflow and administrative processes to keep operations running smoothly.

Carolina Neurosurgery & Spine Associates

10.2005 - 10.2012

Oversee all aspects of the revenue cycle for medical claims.
Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
Streamlined claim submission process for faster turnaround times and reimbursement rates.
Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.

University of North Carolina At Greensboro

Greensboro, NC

12.1998

Carolina Neurosurgery And Spine Associates

10.2012 - 12.2023

Carolina Neurosurgery & Spine Associates

10.2005 - 10.2012

University of North Carolina At Greensboro