Robin Young
Greensboro,NC
Overview
18
18
years of professional experience
Work History
Director of Operations - Triad Region
Carolina Neurosurgery And Spine Associates
Greensboro, NC
10.2012 - 12.2023
- Oversee day-to-day operations across several departments to ensure efficiency, cohesiveness, productivity and an exceptional patient experience.
- Develop team members through formalized training, coaching, and performance management.
- Managed budget and resources, optimizing allocation for maximum impact on business objectives.
- Analyzed patient feedback (not related to surgery) and identified areas where we could improve patient experience
- Implemented data-driven processes to enhance operational performance and achieve office goals.
- Oversee hiring and training of new team members.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Insurance Manager
Carolina Neurosurgery & Spine Associates
Greensboro, NC
10.2005 - 10.2012
- Oversee all aspects of the revenue cycle for medical claims.
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Streamlined claim submission process for faster turnaround times and reimbursement rates.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
Education
Bachelor of Arts - Communications
University of North Carolina At Greensboro
Greensboro, NC12.1998
Skills
- Operations Oversight
- Process Improvements
- Leadership Training
- Cost Control
- Resource Allocation
- Business Management
- Schedule Oversight
- Performance Analysis
- Budget Management
Timeline
Director of Operations - Triad Region
Carolina Neurosurgery And Spine Associates
10.2012 - 12.2023
Insurance Manager
Carolina Neurosurgery & Spine Associates
10.2005 - 10.2012
Bachelor of Arts - Communications
University of North Carolina At Greensboro