Robin Young
Sales & Customer Service Executive & Allied Health Professional
Tannersville,PA
Summary
Customer-focused leader with experience in retail sales and customer service with expertise in leading cross-functional teams and managing client relationships. Entrepreneurial spirit with the ability to motivate staff, influence all levels of management, and inspire professional growth for optimum success. Strategic thinker with the knowledge to propel successful business strategies leveraging operational, financial, and staff management techniques to achieve short- and long-range goals.
Overview
24
24
years of professional experience
Work History
Customer Service / Inside Sales
LIBERTY OPTICAL
Fairfield, NJ
01.2004 - Current
- Lead all planning initiatives for sales and customer service, overseeing customer experience, employee development, talent management, sales, marketing, and operational strategies.
- Led call-center sales promotions and customer service teams, generating over $2.5 million annually in up-sells and $3.5 million in sales.
- Handle inbound calls (customers calling in for assistance).
- Make outbound calls for follow-ups, surveys, promotions, or sales (depending on the role).
- Planned and implemented US tradeshows, including managing vendor relations, booth designs, set-up, product selection, and packaging.
- Handle incoming queries via phone, email, chat, or social media.
- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve issues related to products, services, orders, billing, or accounts.
Customer Service & Inside Sales
LIBERTY OPTICAL
Fairfield, NJ
01.2003 - 01.2004
- Hired and trained Sales and Office Support Personnel and developed a successful New Hire Training Program based on staff development needs.
- Answer customer calls promptly and professionally.
- Listen actively and show empathy toward customer concerns.
- Verify customer information and update records accurately.
- Introduced ACT 2000, the Sales Automation Program, and trained personnel in new system processes.
- Assisted in hiring process, including interviewing, screening, and recommending potential candidates for employment.
Education
Customer Service & Team Building Training - undefined
ADP
01.2013
Leadership Seminar - undefined
Dale Carnegie Training
01.2011
Administrative Assistant Certificate - undefined
Katherine Gibbs School
01.1989
Continuing Education Program - undefined
Montclair State University
01.1987
Business Administration - undefined
Caldwell College
01.1986
Volunteer Organizations
- Special Olympics
- Hillcrest Nursing Home
- SOFIA Against Domestic Violence
- NAACP
- National Association of Professional Women
Work Preference
Job Search Status
Networking onlyWork Type
Full TimeLocation Preference
RemoteSalary Range
$65000/yr - $200000/yrTimeline
Customer Service / Inside Sales
LIBERTY OPTICAL
01.2004 - Current
Customer Service & Inside Sales
LIBERTY OPTICAL
01.2003 - 01.2004
Customer Service & Team Building Training - undefined
ADP
Leadership Seminar - undefined
Dale Carnegie Training
Administrative Assistant Certificate - undefined
Katherine Gibbs School
Continuing Education Program - undefined
Montclair State University
Business Administration - undefined
Caldwell College
Skills
- Dependable and responsible
- Task prioritization
- First Aid/CPR
- [Area of certification] certified
- Time management
- Organization
- Public speaking
- Collaboration
- Written communication
- Training & Development
- Excellent communication
- Cultural awareness
- Computer skills
- Leadership
- Organization and time management
- Good Telephone Etiquette
- Phlebotomy
- Patient-focused care
- Medical office administration
- Patient scheduling
- Vital sign monitoring
- EKG set up and monitoring
- Equipment sterilization
- Medical terminologies
- Customer service
- Clinical and administrative support
- Quick problem solver
- Valid [state] driver's license
- Medical equipment operation
- Vital signs and examinations
- Communicating with patient families
- Sterile technique
- Calm and level-headed under duress
- Medical transcription
- Compassionate
- Patient management