Theresa Meyer
Colgate,WI
Summary
Hard-working, skilled customer service / inside sales professional who developed a solid reputation within the Wisconsin plumbing industry by providing accurate and quick resolutions to customers inquiries and problems. Diverse customer service background, from problem solving technical issues to tracking customers orders.
Overview
23
23
years of professional experience
Work History
Customer Service / Inside Sales
Tradeline Sales
Menomonee Falls, WI
07.2020 - 02.2025
- Company Overview: Tradeline Sales is a plumbing manufacturer’s representative focusing on wholesalers, manufacturers and mechanicals within the Wisconsin commercial and residential plumbing markets.
- I was part of a team that provided excellent customer service and inside sales support through interactions via email and telephone to the plumbing channel.
- These interactions ranged from helping size an instant hot water heater to pricing out fixtures and parts to entering and checking on orders.
- Utilized a variety of manufacturers software systems to obtain pricing, check inventory levels, solve technical problems and track orders.
- Constantly learning ways to improve Tradeline Sales and my customer service levels by increasing my product knowledge through our manufacturers in person and virtual training programs.
- Tradeline Sales is a plumbing manufacturer’s representative focusing on wholesalers, manufacturers and mechanicals within the Wisconsin commercial and residential plumbing markets.
Optometric Technician
Brookfield Vision
Brookfield, Wisconsin
01.2018 - 06.2020
- Company Overview: Brookfield Vision is a vision clinic based in Brookfield, Wisconsin and provides a high level of customer service and patient care.
- Performed a variety of ocular exams and procedures and assisted their Optometrists with patient care along with daily office functions ranging from chart documentation to billing.
- Worked closely with the front office to ensure customer / patients satisfaction with their care and services provided.
- Brookfield Vision is a vision clinic based in Brookfield, Wisconsin and provides a high level of customer service and patient care.
Optometric Technician
Christiansen EYECARE
01.2016 - 01.2018
- Company Overview: Christiansen Eyecare is a vision clinic that works out of two Costco locations.
- Here I performed a variety of ocular examinations and procedures.
- Assisted with patient care and the daily operating functions of the department.
- Christiansen is a retail focused practice where customer service was a key to retaining and attracting new customers.
- Christiansen Eyecare is a vision clinic that works out of two Costco locations.
Household Manager
Meyer Household
01.2002 - 01.2016
- Scheduled and managed a household of two adults and two children
- Created and implemented daily routines to optimize everyone’s schedules
- Balanced family responsibilities with freelance work helping three older adults with at home caregiving.
Education
Bachelor of Science - Biology
Loras College
05-1995
Skills
- Customer service
- Order management
- Technical troubleshooting
- Sales support
- Problem solving
- Communication skills
- Teamwork and collaboration
- Troubleshooting
References
Available upon request
Timeline
Customer Service / Inside Sales
Tradeline Sales
07.2020 - 02.2025
Optometric Technician
Brookfield Vision
01.2018 - 06.2020
Optometric Technician
Christiansen EYECARE
01.2016 - 01.2018
Household Manager
Meyer Household
01.2002 - 01.2016
Bachelor of Science - Biology
Loras College