Robin James Boone II
Akron
Summary
A self motivated, dependable individual with years of experience and a proven customer service/sales track record.
Overview
17
17
years of professional experience
Work History
Service Manager
Klaben Chrysler Jeep Dodge
Kent, OH
09.2023 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Assistant Manager/Advisor
Ron Marhofer Nissan
02.2022 - Current
- Trained all new hires on daily responsibilities
- Forecasted advisor goals and objectives and developed sales strategies to reach these goals
- Created employee work schedules to keep shifts properly staffed
- Collaborated with customers to offer solutions to service needs to ensure overall satisfaction.
Service Advisor
Ron Marhofer Nissan
Cuyahoga Falls, OH
10.2020 - Current
- Ensure all customers are greeted promptly and in a professional manner
- Established high customer satisfaction by providing honest, prompt, and straightforward customer service
- Determining automotive problems and needed services of customers based on the customers description of symptoms
- Answering service calls to address customers questions, concerns, and appointment scheduling
- Presenting cost estimates to service customers with details of repair needs in a competent professional manner that is understandable to all clients
- Consistently met and exceeded monthly sales and CSI goals.
Sales Consultant
Fred Martin Nissan
Akron, OH
08.2015 - 09.2020
- Assessed customer needs/wants to qualify and locate the perfect vehicle to fit their criteria
- Established and maintained exceptional rapport throughout and after the purchasing process
- Maintained certification status through Nissan by continuously completing training programs and staying up to date on all product knowledge
- Negotiated the terms and conditions of sales agreement of prospective clients
- Met monthly sales quota goals as well as sustaining a top tier CSI level certification.
Service Advisor
Fred Martin Nissan
Akron, OH
03.2014 - 07.2015
- Greeted customers, scheduled service appointments, and collected vehicle information
- Handled customer complaints and ensured satisfactory results
- Averaged above district CSI scores
- Ability to efficiently manage multiple customers at one time
- Coordinated between service technicians and customers to provide best possible solutions.
Car Lot Attendant
Fred Martin Nissan
Akron, OH
04.2012 - 07.2014
- Maintained vehicle lot clean, neat, and organized
- Performed detailing clean up to sales department for all sold vehicles
- Parked, tagged, and cleaned customers vehicles in for service
- Maintained proper key tags, stock tags, and buyers guides for every vehicle on the lot
- Exhibited excellent and professional customer service at all times.
Sales Associate/Customer Service
Ace Hardware
Ellet, OH
09.2007 - 03.2012
- Assisted customers in finding proper items based off their needs/wants
- Inventory management, stocker, and cashier
- Customer service counter including window and screen repair, blade sharpening, key cutting, and lock rekeying
- Merchandised and created seasonal displays around store.
Education
Criminology Major/Psychology minor -
University of Akron
05.2011
High School -
Ellet High School
06.2009
Skills
- Problem Solving Abilities
- Adaptability
- Attention to detail
- Multi-tasking
- Rapport Building
- Excellent Leadership Qualities
Timeline
Service Manager
Klaben Chrysler Jeep Dodge
09.2023 - Current
Assistant Manager/Advisor
Ron Marhofer Nissan
02.2022 - Current
Service Advisor
Ron Marhofer Nissan
10.2020 - Current
Sales Consultant
Fred Martin Nissan
08.2015 - 09.2020
Service Advisor
Fred Martin Nissan
03.2014 - 07.2015
Car Lot Attendant
Fred Martin Nissan
04.2012 - 07.2014
Sales Associate/Customer Service
Ace Hardware
09.2007 - 03.2012
Criminology Major/Psychology minor -
University of Akron
High School -
Ellet High School