Dentrix & Eaglesoft
Robin L. Brinkman-Hayden
Belding,MI
Summary
Enthusiastic, career oriented dental professional with knowledge and experience with 4 handed dentistry. Excellent patient care skills, and strong administrative skills.
Overview
19
19
years of professional experience
Work History
Practice Manager
Sonja G. Norris DDS
02.2021 - Current
- Company Overview: General Dentist with a focus on children
- Responsible for receivables and Management of Team
- Manage outstanding treatment report
- Employee performance appraisals, discipline, hiring and terminations
- Training of existing and new team members
- Oversee dental assistants/front office team of their day to day activities
- General Dentististy with a focus on children
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and clinical staff.
- Provided outstanding support to entire team helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 7 team members
- Consulted with providers/owner on business decisions.
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Business Assistant & Office Manager
Neil J. Bueker, DDS
10.2014 - 05.2021
- Company Overview: General Dentist
- Responsibility for administering the day to day activities of the business office including maintenance of the records of patients, scheduling of patients, account receivables
- Maintaining appearance and order of dental office, presentation of financial/treatment plans
- Assist with recall/recare system
- Committed to superior patient care and education
- Greeted and checked in/out patients
- Verified dental insurance eligibility and benefits
- Presented treatment plan
- Collected copays
- General Dentist
Deputy Clerk
Boston Township
12.2016 - 04.2017
- Company Overview: Township Office
- Assisted the Township Clerk in all phases of work and deputized to act for and on behalf of the township clerk
- Accurately recorded and drafted board meeting minutes
- Performed the statutory duties of the office at any agreed upon time
- Substituted to perform election law duties
- Township Office
Receptionist
John P. McRee DDS
02.2012 - 09.2014
- Company Overview: General Dentist
- Responsible for administering the day to day activities of the business office including maintenance of the records of patients, scheduling of patients, accounts receivable
- Maintained appearance and order of dental office, presentation of financial/treatment plans
- Assisted with recall/recare system
- Greeted and checked patients in and out
- Verified benefit eligibility and coverage level
- Collected copays
- Presented treatment plan
- Light filing
- General Dentist
Business Assistant
Kathleen Ellsworth DDS
07.2005 - 01.2012
- Company Overview: General Dentist with a focus on children
- Responsible for administering the day to day activities of the business office included maintenance of the records of patients, scheduling of patients, account receivable
- Maintained appearance and order of dental office, presentation of financial/treatment plans
- Assisted with recall/recare systems
- Greeted and checked patients in and out
- Verified dental benefits and received breakdown of coverage
- Collected copays
- Presented treatment plan
- General Dentist with a focus on children
Education
Certificate of Completion - Dental Assisting
Grand Rapids EducationalCenter
Grand Rapids, MI01.1992
General Studies - Dental Assisting Radiography, General Studies
Grand Rapids Community College
Grand Rapids, MI05.1991
General Studies - College Prep/General Studies
Saranac Community Schools
Saranac, MI05.1987
Skills
- Good Communicator
- Organized
- Attention to detail
- Friendly
- Team Player
- Desire to help
- Compassionate
- Reliable
- Strong Work Ethic
- Active Listener
Hobbies and Interests
- Golfing
- Camping
- Nutrition
- Fitness
- Faith
Software
Dental Intel
Vyne
Revenue Well
Curve Dental
Microsoft 365
Timeline
Practice Manager
Sonja G. Norris DDS
02.2021 - Current
Deputy Clerk
Boston Township
12.2016 - 04.2017
Business Assistant & Office Manager
Neil J. Bueker, DDS
10.2014 - 05.2021
Receptionist
John P. McRee DDS
02.2012 - 09.2014
Business Assistant
Kathleen Ellsworth DDS
07.2005 - 01.2012
General Studies - Dental Assisting Radiography, General Studies
Grand Rapids Community College
General Studies - College Prep/General Studies
Saranac Community Schools
Certificate of Completion - Dental Assisting
Grand Rapids EducationalCenter
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