ROBIN L. COLEMAN
Saint Johns,FL
Summary
Driven professional with a proven track record at Home Depot, enhancing customer satisfaction and resolving complex issues. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Home Depot
08.2023 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully de-escalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Project Coordinator
Focus Media Group & Consulting Group LLC
01.2016 - 09.2016
- Liaison between doctors, pharmaceutical companies, and medical groups.
- Managed all online communications for projects, including those from social media, email, and website sources.
- Develop website for conference.
- Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
- Managed administrative logistics of event planning, including contract signing, fee collection, event booking, and event promotions.
- Accurately managing budgeting, bookkeeping, and auditing tasks.
- Designed and developed conference materials such as conference programs.
Administrative Assistant to the Vice President
Focus Medical Group & Consulting, LLC
08.2015 - 01.2016
- Organized international and domestic travel arrangements for the vice president, including all transportation and hotel stays.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Managed administrative functions, including complex calendar management.
- Orchestrated successful conferences, including travel for all speakers, attendees, facilities, and support services.
- Processed travel expenses and reimbursements for four-member executive team and senior management group.
- Created expense reports, budgets and filing systems for assistant vice president.
Bookeeper - Temporary
Santa Clara Catholic Church
02.2015 - 05.2015
- Monitored, verified, and approved invoices and reviewed balances using financial software to assess balance sheets for variances.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Tracked expenses and income for church while organizing and maintaining bank statements for three checking accounts.
- Maintained and processed invoices, deposits, and money logs.
Office Manger/Bookkeeper
Traditional Values Coalition
12.2009 - 12.2014
- Managed office operations while scheduling appointments for lobbyists.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records for the California and DC offices.
- Optimized organizational systems for both offices' donations, AP/AR, deposits, and recordkeeping.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
- Organized and carried out efficient month-end, quarterly and year-end processes.
- Tracked expenses and income for 6 different 501-C3 groups while organizing and maintaining bank statements for 6 checking accounts.
Education
Bachelor of Science - Bachelor of Science in Counseling
Grand Canyon University
Phoenix, AZ07.2024
Associate of Science -
Fullerton Junior College
Fullerton, CA05.2006
Associate of Science -
Miami Dade Community College
Miami, FL09.1988
Skills
- Team support
- QuickBooks/MS Office
- Account/Bank Reconciliation
- AR/AP
- Staff Management
- Excellent multi-tasking ability
- Clear oral/written communication
- Customer Service
- Customer Relations
Timeline
Customer Service Supervisor
Home Depot
08.2023 - Current
Assistant Project Coordinator
Focus Media Group & Consulting Group LLC
01.2016 - 09.2016
Administrative Assistant to the Vice President
Focus Medical Group & Consulting, LLC
08.2015 - 01.2016
Bookeeper - Temporary
Santa Clara Catholic Church
02.2015 - 05.2015
Office Manger/Bookkeeper
Traditional Values Coalition
12.2009 - 12.2014
Bachelor of Science - Bachelor of Science in Counseling
Grand Canyon University
Associate of Science -
Fullerton Junior College
Associate of Science -
Miami Dade Community College
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