Robinlyn Boddy
Waianae,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Business Manager/Bookkeeper
Safe Harbor Homecare Inc
Pearl City , HI
2018.09 - Current
- Answer phone calls, assist with inquiries or direct to appropriate person.
- Assist with visiting potential clients for in-home assessment. Introducing company services, policy and procedures. Calculating cost of visits expected and create a service contract between Client and Servicing Provider (Company)
- Maintain accurate records of patient progress notes , assessments, and plan of care. Update if there are any change to client existing care and visiting schedules.
- Maintain nurse aide to client schedules. By inputting schedules in a software and notifying of any change.
- Filed health insurance claim form for company services rendered to contractors (Kaiser/United Health Care). Set up schedules using SANDATA for tracking worker (Nurse Aide) assigned time and duties performed.
- Assist clients who have LTC insurance by filing their forms in a timely manner for their reimbursement.
- Co-labor with contracting providers to assist with their client care needs by assigning an available/willing qualified nurse aide to assist.
- Assist and manage daily operations by scheduling staff, problem resolution of Client service issues or adjustments to schedules.
- Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
- Represented the organization at community events such as health fairs or seminars focused on home health issues .
- Performed basic bookkeeping tasks such as tracking expenses. Process payments received (A/R) and generate invoices to clients, pay monthly expenses, bank reconciliations, process payroll and employee time tracking, prepare, pay and send monthly tax withholdings and other tax reportings using an accounting software package like QuickBooks.
- Adhere to other assignments and deadlines when needed.
Retail Cashier
City Mill CO
Waianae , HI
2010.09 - 2018.10
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection and answered any questions they had.
- Processed cash, credit, and check payments accurately and efficiently.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Organized the checkout area to ensure all items were stocked properly.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Maintained store security by monitoring customers' activities within the store premises.
- Maintained clean, orderly and well-stocked register area.
- Reported damaged items and incorrect pricing to supervisor.
General Office Clerk
Leeward Petroleum Inc.
Waianae , HI
2006.08 - 2008.09
- Assist and answered customers with questions regarding products on order.
- Generate invoices for customers (A/P) and receive payments from customers (A/R).
- Order products from bulk distributors.
- Assist other team leaders with duties upon request.
- Maintain filing and mail out customer statements.
- Prepare delivery schedules for drivers.
- Assist and obtain detailed information from requesting companies who have orders pending and product delivery and pricing.
- Check driver schedules, driver reports of condition of vehicle, and relay information to proper department.
- Adhere to other assignments and deadlines.
Bookkeeper - Volunteer
Hope Chapel Waianae
Waianae , HI
2005.04 - 2010.06
- Kept records of financial transactions for non-profit organization by summarizing and allocating using accounting software Quickbooks.
- Reconcile and balance financial accounts monthly.
- Compile monthly financial statistics and average attendance reports and create monthly financial reports for board meetings.
- Prepared and processed payroll.
- Prepare and process monthly tax withholdings and other tax reports.
- Pay monthly bills and reimbursements.
- Adhere to other assignments and deadlines when needed.
Mortgage Loan Officer/Processor
Avion Mortgage Finance Hawaii Corporation
Kaneohe , HI
2003.07 - 2005.08
- Responded to customer calls and emails to answer questions about products and services.
- Market mortgage loan products.
- Process and prepare mortgage loan documents.
- Review Pre-qualification applications for mortgages.
- Prepare to complete signings of documents when loans were ready to be closed.
Call Center Representative
Honolulu City & County EFCU
Honolulu , HI
2001.06 - 2002.07
- Answered incoming call into the call center.
- Assist and service members with financial question and concerns, regarding payroll deposits, ACH debits and credits.
- Posted transactions, transfers, deposits, loan payments, loan disbursements, visa payments, and account adjustments. Processed, reviewed, approved and maintained consumer loan applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhere to other assignments and deadlines.
Consumer Loan Processor
Honolulu City & County EFCU
Honolulu , HI
1999.07 - 2001.07
- Assist Credit Union members with questions and concerns in completing a consumer loan application.
- Prepared consumer loan files for review by loan officers - verifying consumer applications, updating member information, accessing and printing out credit reports.
- Disbursed loans when approved; processed all documentation for approved loans; filed all loan files.
- Filed credit disability insurance claims when a member was temporarily or permanently out on medical leave. When these claims were paid out by the disability insurance company amount received were disbursed to the appropriate loan on file for the member.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Adhere to other assignment and deadlines.
New Accounts Member Service Representative
Honolulu City & County EFCU
Honolulu , HI
1997.07 - 1999.07
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Cross-sold bank services and products to uplift customer investments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for the tellers.
Education
CPR - BLS - Certification of Completion
American Heart Association
Honolulu, HI2023-12
Certification of Completion - Orientation To Swim Lessons For Parents And Caregi
American Red Cross
Honolulu2023-11
Certificate of Credit - Heartsaver® Bloodborne Pathogens Online
American Red Cross
Honolulu, HI 2023-08
Nurse Aide Training Certificate - Nurse Aide
Hale Hauʻoli Hawaiʻi
‘Aiea, HI2018-11
High School Diploma -
Waipahu High School
Waipahu, HI1990-05
Some College (No Degree) - Medical Office Administration
Heald Business College
Honolulu, HISome College (No Degree) - Liberal Arts and General Studies
Leeward Community College
Pearl City, HIContinuing Education Units - Nurse Aide
CEU FAST
OnlineSkills
- Customer Service
- Client Relationship Management
- Financial Oversight
- Team Building and Leadership
- Business Administration
- Employee/Client Scheduling
- Multitasking
- Desktops, Laptops, and Mobile Devices
- Payroll Administration and Timekeeping
- Microsoft Office (Word, Excel, PowerPoint, Quickbooks, FrontPage)
- Basic computer troubleshooting and networking, computer repairs - installation of some hardware and software.
Timeline
Business Manager/Bookkeeper
Safe Harbor Homecare Inc
2018.09 - Current
Retail Cashier
City Mill CO
2010.09 - 2018.10
General Office Clerk
Leeward Petroleum Inc.
2006.08 - 2008.09
Bookkeeper - Volunteer
Hope Chapel Waianae
2005.04 - 2010.06
Mortgage Loan Officer/Processor
Avion Mortgage Finance Hawaii Corporation
2003.07 - 2005.08
Call Center Representative
Honolulu City & County EFCU
2001.06 - 2002.07
Consumer Loan Processor
Honolulu City & County EFCU
1999.07 - 2001.07
New Accounts Member Service Representative
Honolulu City & County EFCU
1997.07 - 1999.07
CPR - BLS - Certification of Completion
American Heart Association
Certification of Completion - Orientation To Swim Lessons For Parents And Caregi
American Red Cross
Certificate of Credit - Heartsaver® Bloodborne Pathogens Online
American Red Cross
Nurse Aide Training Certificate - Nurse Aide
Hale Hauʻoli Hawaiʻi
High School Diploma -
Waipahu High School
Some College (No Degree) - Medical Office Administration
Heald Business College
Some College (No Degree) - Liberal Arts and General Studies
Leeward Community College
Continuing Education Units - Nurse Aide
CEU FAST
References
References available upon request.
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