Robin Rife LPC, NCC
Licensed Professional Clinical Counselor
Bedford,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Triage Consultant
Elevance Health Military One Source Contractor
09.2021 - Current
- Triage Consultant is a telephonic role within a 24/7 call center department. Primary responsibilities include conducting comprehensive assessments of user's need for core EAP and work/life services, such as childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, health and wellness, work issues and other specialty and add-on services.
- Additional duties involve assisting callers in de-escalating, navigating resources, resolving complex concerns, assessing and taking action in crisis situations, identifying high-risk cases, documenting cases into the system, performing follow-up calls and reporting as necessary, monitoring research, referrals, and additional materials sent to users/customers, and working on special projects based on business needs.
- In January 2024, I was promoted to Triage Consultant Mentor. As a mentor, I assist trainers with launching new Triage Consultants during and after training, help Clinical Supervisors and Managers with special projects or complex cases, and provide support to new Triage Consultants by shadowing their calls, teaching call control, workflows, procedures, resources, and other tools to help our military community.
- As a behavior health Triage Consultant with Military One Source, we offer all active-duty service members and their families non-medical counseling services free of charge, such as stress management, decision-making, communication, grief, blended family issues, and parenting skills.
Crisis Interventionist
MHMR of Tarrant County
09.2020 - 03.2021
- In my role as a Crisis Interventionist, I was responsible for actively resolving emergency and crisis situations for individuals served by MHMR of Tarrant County and six additional Texas counties, as well as community partners such as hospitals and law enforcement.
- The main goal of my position was to assist individuals of all ages in managing crisis situations in a trauma-informed and least restrictive manner.
- My responsibilities included completing all clinical documentation within specified time intervals and agency parameters, exercising appropriate clinical judgment to mitigate crisis situations, and coordinating emergency and case management services with community partners, including law enforcement, to ensure appropriate continuity of care and crisis follow-up.
- Additionally, I coordinated and assisted participants in determining which services best meet their ongoing needs and tracked their progress toward recovery goals.
- Other job duties included intake and screening for long-term mental health services.
Graduate Intern MA LPC
Regal Oak Counseling LLC
08.2019 - 05.2020
- During my time as a graduate intern, I was responsible for providing psychotherapy counseling to individuals, couples, and families under the supervision of Carrie Allen, PhD, LPC-S.
- My duties included working with both children and adults in a clinical counseling setting, with the goal of advancing my knowledge and practice in psychotherapy techniques and developing therapeutic relationships.
- I was also tasked with conducting intake and assessments, establishing therapeutic goals in a trauma-informed setting, and developing and implementing therapy to align with those goals.
- Additionally, I focused on building strong relationships with clients and fostering a collaborative environment with on-staff counselors to improve client care.
Speech-Language Pathology Assistant
A to Z Pediatric Therapy
10.2013 - 10.2014
- In my role as a pediatric speech therapist in homecare, I was responsible for implementing best practices in the field of speech and language pathology and therapy.
- This involved creating and executing strategies to achieve short and long-term goals for improving receptive/expressive language, articulation, voice, fluency, pragmatics, and cognitive skills.
- Additionally, I developed home education plans and provided education to parents.
- I was also responsible for organizing and maintaining therapy schedules with parents to ensure patients met their care plan each month.
- Furthermore, I meticulously document and professionally write notes that adhere to the highest medical standards set by the governors of our practice.
Education
Master of Arts - Licensed Professional Counseling
Liberty University
Lynchburg, VA05-2020
Bachelor of Science - Speech Language Pathology And Audiology
The University of Texas At Dallas
Richardson, TX05-2013
Minor Bachelor's of Science - Sociology
The University of Texas At Dallas
Richardson, TX05-2013
Skills
- Suicide prevention
- Psychological assessment
- Crisis intervention
- Crisis assessment
- Documentation accuracy
- De-escalation techniques
- Patient confidentiality
- Safety planning
- Domestic violence response
Certification
- LPCC - Licensed Professional Clinical Counselor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Board of Certified Counselors NBCC
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
Triage Consultant
Elevance Health Military One Source Contractor
09.2021 - Current
Crisis Interventionist
MHMR of Tarrant County
09.2020 - 03.2021
Graduate Intern MA LPC
Regal Oak Counseling LLC
08.2019 - 05.2020
Speech-Language Pathology Assistant
A to Z Pediatric Therapy
10.2013 - 10.2014
Master of Arts - Licensed Professional Counseling
Liberty University
Bachelor of Science - Speech Language Pathology And Audiology
The University of Texas At Dallas
Minor Bachelor's of Science - Sociology
The University of Texas At Dallas
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