ROBNISHA GRAY MCCOY
NEW HAVEN,CT
Summary
Dedicated Cook with extensive experience in food preparation and safety compliance, recognized for implementing strategies that enhance inventory management and minimize waste. Proven ability to collaborate effectively with kitchen teams to support timely meal service while maintaining high hygiene standards, ensuring superior guest satisfaction.
Overview
27
27
years of professional experience
Work History
Cook QFO (CERTIFIED SAFESERV)
City of New Haven Food Service Division
New Haven, USA
01.2012 - Current
- Prepared a variety of foods for 400 students daily, following approved procedures to ensure guest satisfaction.
- Cleaned and sanitized work areas, equipment, utensils, and dishes, complying with safety and hygiene standards.
- Demonstrated strong teamwork skills by collaborating with kitchen staff to guarantee timely meal delivery.
- Conducted inventory assessments to track stock levels, leading to improved resource allocation and minimized shortages.
- Implemented systematic approaches for tracking leftovers to enhance meal planning and reduce food waste.
- Trained new staff on proper food handling and safety protocols, ensuring compliance with health regulations.
- Monitored food quality and presentation standards before serving, maintaining high standards of guest experience.
CASHIER/PERISHABLE CLERK
Save A lot
Hamden, USA
01.2008 - 01.2012
- Operated computerized registers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled cash, credit, and debit transactions accurately.
- Processed customer transactions efficiently at the front register.
- Delivered customer service by efficiently tallying and closing out register at shift's end.
- Maintained cleanliness and organization of checkout area.
- Streamlined checkout processes, reducing wait times and improving overall customer experience.
- Assist customers with returns and exchange items.
- Assisted customers with product inquiries and store navigation.
- Provide customers with selections.
- Fostered a welcoming environment through attentive customer service, enhancing shopper satisfaction and loyalty.
- Maintain professional atmosphere for satisfaction, help train new workers, aided managers with inventory matters.
- Ensure a clean and sanitary environment for customers and staff.
- Produce, restocking shelves.
- Price package meat.
- Cut meat.
- Worked with team members to enhance customer service experience.
- Implemented store policies to enhance operational efficiency.
CASHIER
Chuck E. Cheese
Orange, USA
01.2004 - 01.2007
- Maintain cleanliness of cookware and utensils and monitored children to ensure safety and one-on-one and group interaction.
- Performed character appearances at parties while wearing Chuck E costume.
- Streamlined checkout processes, enhancing transaction speed and customer satisfaction through efficient register operation.
- Fostered welcoming environment by addressing customer needs and encouraging positive team interactions.
- Processed customer transactions at point of sale, ensuring efficient service and customer satisfaction.
- Handled cash, credit, and gift card payments accurately.
- Operated arcade machines and ensured they functioned properly for guests.
- Collaborated with team members to enhance the guest experience.
- Monitored game areas for safety and assisted children as needed.
- Operated cash register and POS system to accurately process cash, check, and credit card payments.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
TUTORING
New Haven Board of Education
New Haven, USA
01.2006 - 12.2006
- Provided enrichment lesson to Lincoln Bassett middle school.
- Engaged students in hands on tactile lessons in the areas of literacy, math, science.
- Provided instructions and reading strategies that would assist students with the Connecticut Master Test like making inferences, predicting, visualizing, determining the importance, real life connections.
- Designed and implemented targeted enrichment lessons, resulting in measurable improvements in student literacy and math skills.
- Collaborated with fellow educators to develop interdisciplinary projects, promoting teamwork and enhancing student engagement across subjects.
CAMP COUNSELOR
Parks and Recreation
New Haven, USA
01.2005 - 12.2005
- Observed and oversee children social interaction during and outdoors activities.
- Worked with students independently and in group settings.
- Assist in educational preschool aged students in a recreational environment.
- Occupied students in hand-on activities associated with invigorating movement.
- Motivate and support students to develop good characters development.
- Fostered a positive environment for children, encouraging social interaction and personal growth through engaging group activities.
PRESIDENT OF USHER BOARD
Community Baptist Church
New Haven, USA
01.2000 - 2005
- Facilitated weekly meetings to align youth activities with church goals, fostering engagement and ensuring all voices were heard.
- Coordinated worship services and special events to engage congregation members.
- Developed and managed volunteer training programs for church activities.
Education
BACHELORS IN Management - Business Management
Post University
Waterbury05-2026
Gateway Community College - Early Childhood Education
Gateway Community College
New Haven, CT01-2010
Virginia State University - Psychology, Anatomy, Grass Roots: Social Work
Virginia State University
Petersburg, VA01-2008
James Hillhouse High School - Diploma
James Hillhouse High School
New Haven, CT01-2007
Skills
- Food preparation
- Safe food handling
- Inventory management
- Teamwork
- Effective communication
- Multitasking skills
- Culinary techniques
- Meal preparation
- Food safety
- Maintain kitchen hygiene
- Staff training
- Organized
- Time management
- Customer service
Additional Information
Chorus member, Usher member, President of Usher Board, Principles of management certification, Critical skills and knowledge in accounting essential certification, Decision making, Leading a customer focused team, Who's Among Americas High School Award, Merit Award, High Honors, Perfect Attendance, AT&T Scholarship, Mary Wells Scholarship, Business ethics, Strategies for success certificate
Accomplishments
- Ethical leadership
- Business ethics
- Entrepreneurship
- Principles of management
Timeline
Cook QFO (CERTIFIED SAFESERV)
City of New Haven Food Service Division
01.2012 - Current
CASHIER/PERISHABLE CLERK
Save A lot
01.2008 - 01.2012
TUTORING
New Haven Board of Education
01.2006 - 12.2006
CAMP COUNSELOR
Parks and Recreation
01.2005 - 12.2005
CASHIER
Chuck E. Cheese
01.2004 - 01.2007
PRESIDENT OF USHER BOARD
Community Baptist Church
01.2000 - 2005
BACHELORS IN Management - Business Management
Post University
Gateway Community College - Early Childhood Education
Gateway Community College
Virginia State University - Psychology, Anatomy, Grass Roots: Social Work
Virginia State University
James Hillhouse High School - Diploma
James Hillhouse High School