Robria Williams
management
Temple,TX
Summary
Customer conflict resolution skills, Computer knowledge , cash handling ,food preparation, food handling,Organizational skills, Time Management,Microsoft office ,time management skills, customer support conflict management, Call Center experience Customer conflict resolution skills, Computer knowledge , cash handling ,food preparation, food handling,Organizational skills, Time Management,Microsoft office ,time management skills, customer support conflict management
Overview
5
5
years of professional experience
Work History
Team Leader
Whataburger
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service Representative
Inktel Contact Center Solutions
09.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Insurance Qualifier
Quantum3 Media
07.2022 - 09.2022
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.
- Processed eligibility and benefits verification and authorization requests.
Team lead (assistant)
Whataburger
12.2021 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Deli clerk
Brookshire brothers
01.2021 - 12.2021
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted customers at counter to fulfill requests and answer questions.
Team member
Whataburger inc
11.2019 - 12.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
Guest services
Six flags inc
02.2019 - 11.2019
- Responsible for informing customers of parking fees
- Processed guest payments and provided accurate change.
- researching and documenting customer issues and escalating high priority tasks as necessary
- Maintain quality service by following organizational standard operating procedures.
Education
Bachelor of Science in Nursing - Nursing
Temple College
Temple, TX05.2026
Diploma - General Studies
Dimebox Isd
Dime Box, TX05.2021
Skills
- Continuous Improvement Process
- Key Performance Indicators (KPI)
- Professional Relationships
- Daily Workflow Improvement
- Agent Support
- Corporate Social Responsibility
- Quote Information
- Client Needs Analysis
- Cash Management
- Customer Support
- Eligibility Determinations
- Training and Development
Timeline
Team Leader
Whataburger
05.2023 - Current
Customer Service Representative
Inktel Contact Center Solutions
09.2022 - 03.2023
Insurance Qualifier
Quantum3 Media
07.2022 - 09.2022
Team lead (assistant)
Whataburger
12.2021 - 06.2022
Deli clerk
Brookshire brothers
01.2021 - 12.2021
Team member
Whataburger inc
11.2019 - 12.2020
Guest services
Six flags inc
02.2019 - 11.2019
Bachelor of Science in Nursing - Nursing
Temple College
Diploma - General Studies
Dimebox Isd
Similar Profiles
Damien VestDamien Vest
Team Member at WhataburgerTeam Member at Whataburger
Rivit DuBoiseRivit DuBoise
Crew Trainer at WhataburgerCrew Trainer at Whataburger
TEYAH SIMESTEYAH SIMES
COOK at WhataburgerCOOK at Whataburger
Jessica GutierrezJessica Gutierrez
Cashier at WhataburgerCashier at Whataburger
John GarzaJohn Garza
Assistant Manager at Strickland Brothers 10 Minute Oil ChangeAssistant Manager at Strickland Brothers 10 Minute Oil Change