ROB ROBINSON

• Program Manager of the wireless vibration analysis program delivering Customer Success for 23 sites across 8 countries. 21 paper mills, 1 airport, and 1 cancer center.

• Improved machine reliability by meeting with plant maintenance engineers advising actions on machines in alarm.

• Decreased the number of machines in alarm from ~14% to 5.9% in 10 months by prioritizing machine repairs around plant outages.

• Saved thousands of hours in unplanned downtime and millions of dollars in unplanned repair costs by collaborating and planning with site Engineers resulting in a quick ROI.

• Project management using Sisense, Salesforce, Monday.com, SAP, Microsoft Teams, Word, Excel, PowerPoint, Google Sheets, and Slides. • Developed a trusted advisor relationship with technical project leads & maintenance reliability and external stakeholders.

• Identified key strategic items to drive facility customer growth and expansion opportunities in the platform.

• Spearheaded optimal facility-level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all issues that may arise.

• Proposed ideas to the Product and Engineering teams regarding customer feedback to shape the product roadmap.

• Managed a team of Predictive Maintenance, across the southeast US
• Organized projects, planned customer visits, and Oversaw Customer Success
• Implemented Predictive Maintenance Technologies into the Reliability program for new customers ensuring program success
• Mentored and trained customers on how and when to use different Predictive
• Maintenance technologies
• Consult as a subject matter expert, presenting the value proposition to executive-level decision-makers
• Perform data collection and analysis of the various predictive maintenance technologies, including, but not limited to, Vibration Analysis, Motor Circuit Analysis,
• Motion Amplification, and Ultrasonics in several different industries
• Improved data analysis through training and mentoring.

• Performed data collection and analysis of the various predictive maintenance technologies, including, but not limited to, Vibration Analysis, Motor Circuit Evaluation (MCE), and Ultrasonics in several different industries
• Train customers how to use MHM software and in vibration analysis of the spectrum, waveform, and PeakVue using hands-on in the field and PowerPoint presentations
• Run linearity curves on Eddy Current Probes, Install and troubleshoot Eddy Current
• Probes, Drivers, and extension cables connected to Emersons 6500
• Develop and present technical reports to the customer that meet the customers’ needs and the company’s
• Recommended revisions to the testing, analysis, and reporting processes which facilitates increased profitability through improved quality, cost reduction, and/or development of new growth opportunities
• Assist Business Development with the development of new sales by providing technical support, reviewing proposals, advice regarding new opportunities, and education on new technologies and/or test methods.

• Collect vibration data in Paper Mills and other industries
• Analyze vibration data and provide reports to the customer
• Build, edit, and maintain databases, areas, and routes
• Provide support to the Reliability, Operations, and Maintenance team to resolve equipment problems
• Schedule travel arrangements, file expense reports, and report to the regional manager
• Train customers how to use MHM software, collect vibration data, and PeakVue setup.

• Analyze machinery vibration data for predictive maintenance and condition monitoring
• Provide support to the Reliability, Operations, and Maintenance team to resolve equipment problems through troubleshooting, analysis, and evaluation of equipment history
• Install, program, and repair PLCs, Variable Speed Controls, 4-20mA instruments, and 480-volt motors.

• Supervised thirty personnel and 45 Diesel tracked vehicles ensuring completion of assigned tasks and 100% readiness
• Managed the maintenance and calibration of sophisticated equipment designed for tactical operations.